FAQ

License renewal

  • What if I don’t want to renew?

    You can log into your account and end your subscription at any time.
  • Will my license renew itself automatically?

    If you purchased your product after October 30th, 2016 then it is set to renew automatically. If you purchased your product before that date then you'll need to renew manually. Once you manually renew it will be set to automatically renew from that time forward.
  • If I have live and testing servers, do I need to activate my license on both sites?

    No, you should only activate your license on your live site. You may still install your add-on on your test or development server and use it without an active license.
  • Are there lifetime licensing options?

    Not at this time.
  • Is there a discount for renewing?

    Yes, all license renewals at 20% off of the current price for the plugin. Example: Let's say two years ago you bought the Enhanced Files add-on for €15. Today the price is €20, so your renewal fee would be 20% off of €20, which is €16.
  • Will my add-on work with an inactive or expired license?

    Yes, add-ons are designed to continue functioning even if your license key expires. However, due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the extension will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional.
  • What happens if a license is not renewed?

    1. Automatic security and feature updates will be discontinued.
    2. The download link in your WP Customer Area site account will disappear.

Pre-sales

  • Can I use WP Customer Area in a multisite mode?

    Yes, our plugin works on WordPress multisite installations.
  • What is the minimum version of WordPress required to run WP Customer Area?

    WP Customer Area requires at least version WordPress 3.6 and we make sure to be compatible with each new version.

After-sales

  • What happened to my account on marvinlabs.com?

    As you have noticed, we have a brand new website dedicated to WP Customer Area and thus we have also moved the whole shop to this new website. Because there have been a lot of updates and improvements to the shop, we have not been able to migrate automatically the existing accounts and purchases. In order for us to migrate your former account, please simply send us an email at shop@wp-customerarea.com, including the following details:
    • Date of purchase
    • Email address linked to the purchase
    • Receipt ID
    Sorry for the inconvenience.
  • Where can I download the latest version for my extensions?

    Once an update is available, a warning will be displayed in the WordPress administration as well as any other installed extension. However, if for some reason, the update did not work, you can always get the latest versions from your customer account. For more information, see the guide about updating WP Customer Area.

Usage

  • Why am I not able to upload some types of files?

    By default, WordPress does not allow you to upload any type of file. For example Excel or Word files will be rejected. This has nothing to do with WP Customer Area and can fortunatly be adjusted easily.
    • Either with a plugin, for example: https://wordpress.org/plugins/manage-upload-types/ (free)
    • Or with some PHP code. For instance: http://blog.chrismeller.com/modifying-allowed-upload-types-in-wordpress
  • Can I hide WordPress menu items from guest/registered users?

    Yes, since version 6.2, you can tag your menu items with CSS classes which will be analysed by the plugin.
    • If you want to hide a menu item from guest users, simply add it the class wpca-logged-only.
    • If you want to hide a menu item from logged-in users, simply add it the class wpca-guest-only.
    To know how to add a CSS class to a menu item in WordPress, please refer to the wordpress.com documentation on that topic.
  • Can I add more than one attachment to a private file?

    The base WP Customer Area plugin allows to create private file documents which can receive a single file attachment. With the Enhanced Files add-on, you can add as many attachments as you want to a single private file document.
  • My test user cannot see the content I have published for him

    Usually this is because you did not follow the getting started tutorial till the end or you skipped some part of it. Most of the time, you forgot to give the subscriber role the capability to view private pages or private files.
  • How do I automatically assign private content to all new users?

    You must install the WP Customer Area add-on: "Additional owner types" and assign your content to each and every WordPress role. This way, all users of your site will be able to view this private content.
  • What is the difference between the WordPress pages marked as private and private pages in WP Customer Area?

    The pages marked as private in WordPress offer very limited functionality. WP Customer Area has a very extensive set of permissions to control who does what in a very precise way. You can use both depending on your needs (and those of your client). Note that it is possible to disable the private pages of WP Customer Area from the settings.

Technical questions

  • Why aren’t any styles applied to my private area?

    • Make sure that your theme's templates (page.php, single.php, etc.) use the function the_content(), and not echo get_the_content(). WP Customer Area relies on themes calling that function to print the page content.
    • Styles can also not show up if your theme header.php file does not include >.
    • Browse a generated WPCA page code : if you don't see the classes customer-area and customer-area-active added on the body tag, it can mean that your theme or a plugin is using the body_class filter incorrectly and override previously added classes. You should in this case find this function and report the error to the developper of the plugin/theme.
  • Sub-menus are not showing up

    WP Customer Area is using Bootstrap as a framework. Unfortunaly, a lot of themes or plugins can also use Bootstrap, and this could conflict by the one loaded by WP Customer Area. If your sub-menus are not displaying correctly, you probably have a conflict. In this case, please check our documentation about resolving bootstrap conflicts.
  • How to check if I have a conflict with another plugin?

    If you notice something strange, or if the plugin is not doing what it is supposed to do, you may be having a conflict with another plugin. Here is how to check that:
    • Disable all the plugins except WP Customer Area and its add-ons
    • Check that the plugin is working as expected now. If that is the case, then we probably have a conflict.
    • One by one, we will now enable each plugin
    • After one plugin is enabled, check if WP Customer Area is working. If it is still working, that plugin is safe. If not, then you found the one causing the conflict.
  • After updating the main plugin, something is not working anymore

    WP Customer Area is a complex plugin. When updating it, you must follow our update procedure in order to avoid any problems. Usually you have made the following mistakes:
    • You did not deactivate and then activate the plugin again. Which could lead to several messages displayed on your admin pages
    • You updated the main plugin but you did not update the add-ons. Which often leads at best to something not working properly, at worst, a PHP error message or a white screen
  • How to allow registration from my login form?

    Users can register from the login page if you configure your site to allow it. This is a native WordPress feature but it is disabled by default. To allow registration on your site, go to Settings > General and check "Anyone can register". To prevent registration from spam robots, we recommend installing a captcha plugin. Luckily, most of these are compatible with WP Customer Area. We recommend for instance "Really simple captcha".
  • My private files are accessible when a person is aware of its direct URL. How to block this?

    To block direct access to private files, see the documentation about how to secure the private files in WP Customer Area.
  • I am having problems with my WordPress theme. How can I fix this?

    WP Customer Area should work with most WordPress themes available on the market: free ones as for example Twenty Twelve (100% compatible) or comercial ones. We invite you to install our plugin available for free on your WordPress installation for preliminary tests before the purchase of add-ons. However, due to the growing use of Twitter Bootstrap CSS framework - which is built into our plugin, some compatibility issues may arise. You will probably have to make adjustments in your WordPress theme. We recommend you purchase premium themes certified 100% compatible with WP Customer Area from our shop.