File download error

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6 sujets de 1 à 6 (sur un total de 6)
  • Auteur
    Messages
  • #800691
    guest_12443
    Participant

    Hello,

    I have a problem with the free version of the Wp Customer Area plugin version 7.9.2. When my users download their private files, the download gives the following error

    …..\AppData\Local\Temp\filename.pdf.part cannot be saved as the source file cannot be read.

    Try again later or contact the system administrator.

    Is there a way to solve this problem?

    Regards

    #801128
    Vincent Mimoun-Prat
    Admin bbPress

    Hi,

    Can you first look for a plugin conflict?

    Also, does this issue also occur if you switch to one of the default themes (like TwentyTwelve for example)?

    Do you see any Javascript error in your browser console (F12 key should show the developer in your browser, then look for the Javascript console)

    Regards,

    #801388
    guest_12443
    Participant

    I tried to do a test disabling all plugins and changing the theme but the result doesn’t change.
    In addition, the console does not report any errors during the download

    #802020
    Thomas Lartaud
    Admin bbPress

    Hi,

    Do you have the same issue with another file?
    Strange that your file as .part extension. Plus, the error says that the file cant be read.
    Isn’t that file just corrupted maybe ?

    Regards.

    #802283
    guest_12443
    Participant

    Hi Thomas, thanks for your reply.
    I wanted to inform you that my problem has been solved.
    I don’t know why but the error was given by the php version of my server (7.4). I tried to set an older php (7.2) version and the plugin stopped giving the error.

    #802761
    Vincent Mimoun-Prat
    Admin bbPress

    Hi,

    You may want to have a look at the configuration for PHP 7.4, as far as I know it should work on 7.4 too.

    Regards,

6 sujets de 1 à 6 (sur un total de 6)
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