Users cannot access their private archives they get looped in the wp-login.php

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20 sujets de 1 à 20 (sur un total de 26)
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  • #770748
    Maria Quintero
    Participant

    Hello,

    Expected Behavior
    Describe what you are trying to do or what you expect to get.


    Users cannot access their private archives as they get looped in the WP login page

    Current Behavior
    Describe the behaviour you got instead of the expected result.


    Please see attachment to see the HTTP requests flow

    Possible Solution
    If you found one, describe your fix/workaround.


    Use a different browser

    Steps to Reproduce
    List the steps necessary to reproduce your problem


    1. Create a priveate archive
    2. Assign it to a user
    3. Check the email notification plugin
    4. The user clicks in the link that receives via email

    5. The user gets redirected to the wp-login.ppg page

    6. The user uses her/his credentails but still is redirected to the login page

    Context (Environment)
    Fill-in some details about your setup


    1. WP Customer Area v 7.9[/i]

    2. WP Customer Area Notifications v 6.5.0[/i]

    3. WP Customer Area Search v 3.2.0[/i]

    4. WP v 5.5[/i]

    5. PHP 7.4[/i]

    Pièces jointes:
    #772370
    Thomas Lartaud
    Admin bbPress

    Hi,

    Could you first try this:
    – check for a plugin conflict
    – switch theme to see if the issue comes from your theme

    Regards.

    #774918
    Maria Quintero
    Participant

    Tried all this and no success. Eventually some users face the same issue. The woraround that works well is to use a different browser. If the users already have cookies with sessions, the issue happens randomly.

    #780279
    Thomas Lartaud
    Admin bbPress

    Hi,

    The woraround that works well is to use a different browser

    Which browsers are working, please? Which ones aren’t?

    Regards.

    #782961
    r.mantpress
    Participant

    Hi

    We have the same problem with many customers.

    It’s happens with all the browsers, could you check it?

    We have deactivated all the plugins, changed the theme and made a new .htaccess, but the problem is still here.

    PD: Why you deleted my message on this topic?

    #783412
    Maria Quintero
    Participant

    Hi Thomas,

    It is not that it works with some browsers and it does not with others. Our customers have toldus that if they use another browser (i.e they use FF but try with Chrome, or use Safari and try with FF) then it works for them. So the issue is not related to a specific browser.

    Also, this week we have reports from customers stating that if we upload them 2 different private archives, they can download one but they experince the same endless login loop with the other.

    Happy to create a user for you and let you test if from the “user” experience and see if it happens to you.

    Best,

    #784050
    Thomas Lartaud
    Admin bbPress

    Hi,



    @r-mantpress
    Sry, I did not delete your topic, I moved it here. I thought you would get notified about that, sry. You can subscribe to this topic if you want to follow our discussion with Maria, but it’s never a good thing to work with many customers at once to attempt to fix an issue. So please, use your own topic so we can try to debug that, and attempt to reproduce that issue.

    Regards.

    #784051
    Thomas Lartaud
    Admin bbPress
    Cette réponse a été marquée comme privée.
    #784107
    Maria Quintero
    Participant
    Cette réponse a été marquée comme privée.
    #784494
    Thomas Lartaud
    Admin bbPress
    Cette réponse a été marquée comme privée.
    #784819
    Maria Quintero
    Participant
    Cette réponse a été marquée comme privée.
    #784998
    Thomas Lartaud
    Admin bbPress
    Cette réponse a été marquée comme privée.
    #785038
    Thomas Lartaud
    Admin bbPress

    We cannot try to deactivate some of your plugins, but we are suspecting possible conflicts with those plugins:
    – custom login: may intefere with our login system
    – logout clear cookies: may intefere with our cookies
    – WP Block Admin: may intefere with our plugin, and maybe useless because this kind of option can already be set within WP Customerr Area
    – Cookie Ley Española: may intefere with our cookie sessions

    You should maybe try to disable these plugins AND clear your cookies.

    Or, you can create a clone instance and I’ll try to deactivate the other plugins, however, we can’t deactivate anything without affecting your live site, that’s why we would need a cloned site to try this out.

    Regards.

    #786350
    Maria Quintero
    Participant
    Cette réponse a été marquée comme privée.
    #787077
    Maria Quintero
    Participant

    I´ve been trying to post entries for some days but they are not published. Can you check if things are OK or if you see my latest posts?

    #787079
    Maria Quintero
    Participant

    Hi Thomas –

    While we troubleshoot the issue, I´d like your guidance on doing a rollback of the plugin to 7.9.0 in our prod system so we can continue using its functionality.

    Can you please help me rolling it back? a) send me the code b) any changes on the DB that are needed? c) will it be compatible with my plugins (search, notifications)?

    Thanks,

    #788209
    Maria Quintero
    Participant

    Did a test in the non prod system rolling it back to 7.5.1 and the issue is gone (this is the most recent version the WP rollback plugin offers me). So the problem resides in 7.9.X

    I’d like to test 7.9.1 and 7.9.0. Can you please send me a link to these versions? I’ve not found them in the WP SVN repos (they seem outdated).

    #788211
    Maria Quintero
    Participant

    Tested with 7.8.6 (latest version I found in GitLab). Works well, so again the problem resides in 7.9.X

    (repeating myslef, sorry 🙂 )I’d like to test 7.9.1 and 7.9.0. Can you please send me a link to these versions?

    #788214
    Maria Quintero
    Participant

    Found 7.9.0 on GitLab (commit c3d6b55825950bef8508e06dd90e20327eeec0d1) and I can confirm the issue persists.

    If I disable all plugins but this one, switch to the default theme (twenty twenty), logout, remove all cookies, and try to access directly the download link I get the wp-login.php redirect loop.

    So the issue is with the 7.9 versions.

    #788923
    Maria Quintero
    Participant

    Hi Thomas, any update on this? I’ve seen this same issue in other threads in the forums. Any update?

20 sujets de 1 à 20 (sur un total de 26)
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