Dashboard area doesn't appear

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  • Author
    Posts
  • #292394
    4ward365
    Participant

    Good Morning,
    we’re experiencing an error with the dashboard area.
    It doesn’t work properly.

    Attached is the error.

    Thanks,

    Attachments:
    #294414

    Hi

    That error does not tell much. Do you have any additional info in the php logs?

    #295319
    4ward365
    Participant

    The page is not displayed and we’re received this message “ERR_TOO_MANY_REDIRECTS”.

    Could we kindly organizea call?

    #296994
    Thomas Lartaud
    Keymaster

    Hi,

    No sorry, that won’t help.
    As Vincent said, this error is caused by a PHP Crash. Please start by looking at your server php_errors.log file at the time the page crashed, and copy paste here the error so we can help.

    Regards.

    #297540
    4ward365
    Participant
    This reply has been set as private.
    #299340
    This reply has been set as private.
    #299931
    Thomas Lartaud
    Keymaster
    This reply has been set as private.
    #300924
    4ward365
    Participant
    This reply has been set as private.
    #317895
    Thomas Lartaud
    Keymaster

    Hi,

    Sorry for the delay.

    Did you try with all others plugin deactivated? With another theme? Do you still get the same issue?

    Regards.

    #375860
    4ward365
    Participant

    Hello,
    We still have the same issue. Can you kindly help us to solve it?

    #375863
    4ward365
    Participant

    We deactivated the other plugins but still have issue

    #375887
    Thomas Lartaud
    Keymaster

    Hi, there!

    Can you also try with another theme just for testing purposes?

    This should tell us if the issue comes from your theme or from anything else (like apache and so on…)

    Regards.

    #375891
    4ward365
    Participant

    Hi Thomas,
    Just tryed now with another theme and again the same issue.

    The message is ERR_TOO_MANY_REDIRECTS

    #375991
    Thomas Lartaud
    Keymaster

    Is that the only page that gets this issue? What about other pages?

    #376045
    4ward365
    Participant
    This reply has been set as private.
    #376047
    Thomas Lartaud
    Keymaster
    This reply has been set as private.
    #376802
    4ward365
    Participant

    Hi Thomas,
    Yes, it happens only when I login or our partners login into the portal.
    If I login through https://partner.4ward365.com/wp-admin.php as an admin, I’m able to see the the back end of the portal. If iI login through https https://partner.4ward365.com/wp-admin.php and then try to reach this page https://partner.4ward365.com/partner-area/dashboard/, I receive the same error.

    #376838
    4ward365
    Participant

    Yes, I’m using the authentication forms add-on and yes, If I disable it, I have the same issue.

    #379998
    4ward365
    Participant

    Good Morning,
    Do you have any news?

    #380004

    Hi,

    We will really need an access to a website as we cannot reproduce this behaviour on our side.

    Can you setup a test website to show the issue and give us an access to that site?

Viewing 20 posts - 1 through 20 (of 24 total)
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