Community Forum

File not found or inaccessible at path moved hosting

• • Jake Thomas

    Member

    # 2 years, 1 month ago

    File not found or inaccessible at path moved hosting again where do I amend this setting
  • Vincent Mimoun-Prat

    Keymaster

    # 2 years, 1 month ago

    You said you have moved your website from one host to another.

    In that process, your website now lives in a different location on the server.

    If your database had references of that location (folder), then those are now incorrect.

    When moving a website from a host to another, you must take care of updating your existing database so that all the data stays consistent.

    The same is true if you have changed your domain name : old domain has to be changed to new domain in the database.
    • Jake Thomas

      Member

      # 2 years, 1 month ago

      When I log into the private files there is an issue: Do you need the log that has been gernated from this to help.

       

       

       
    • Thomas

      Keymaster

      # 2 years, 1 month ago

      Hi,

      Yes, feel free to post a screenshot or copy there your logs in a private reply.

      Regards.

      Want to help WP Customer Area? It only takes few seconds!
      Rate & review the plugin on WordPress.org 🙂
    • Jake Thomas

      Member

      # 2 years, 1 month ago

      This reply has been marked as private.
  • Thomas

    Keymaster

    # 2 years ago

    Hi,

    It looks like those errors are not related to WP Customer Area.

    Could you first check for a plugin conflict first (orr even disable all your plugins), and see if the issue persists?

    Regards.

    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂
  • Jake Thomas

    Member

    # 2 years ago

    I’m still having these issue no plugin changed anything, I have upload files to ftp folder but files are not showing any ideas
  • Jake Thomas

    Member

    # 2 years ago

    https://portal.recyclingmanagement.com/wp-content/customer-area/storage/098f6bcd4621d373cade4e832627b4f6.txt

     

     

    I can view this file perfect
  • Jake Thomas

    Member

    # 2 years ago

    https://portal.recyclingmanagement.com/wp-content/customer-area/ftp-uploads/version.pdf

    For exaample this is file insdie of the folder we have uploaded

     

     
  • Thomas

    Keymaster

    # 2 years ago

    This reply has been marked as private.
  • Jake Thomas

    Member

    # 2 years ago

    This reply has been marked as private.
  • Vincent Mimoun-Prat

    Keymaster

    # 2 years ago

    This reply has been marked as private.