Files uploading, but not showing

    • Martine Kruyning
      Participant
      # 1 year, 10 months ago

      Hi,

      When we upload a file for it shows in the back-end, but when we log in as the customer that’s allowed to see the file, we can open the page where the file should be shown, but there’s no file to be seen.

      I can see on FTP that the file is uploaded correctly. Can anyone help? Thanks in advance.

    • Martine Kruyning
      Participant
      # 1 year, 10 months ago

      I solved it for now by re-uploading the entire plug-in, but I hope I won’t have to do that every time.

    • Vincent Mimoun-Prat
      Keymaster
      # 1 year, 10 months ago

      Hi,

      Sometimes there can be network failures when installing a plugin, if a file is missing or is corrupted, the plugin will not work properly of course.

      You should not have to upload the files frequently. You must check however when you update a plugin that it is properly uploaded.

      Glad the issue is solved!

      Regards,

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