Licences issue

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  • #333508
    Benjamin Raynaud
    Participant

    Hi,

    I bought the pack but I just can’t valide the licences in my wordpress. Can you help ?

    Thanks,
    Benjamin Raynaud

    #333534
    Benjamin Raynaud
    Participant

    And the menu in the customer area doesn’t look great. Is that normal ?

    Attachments:
    #334066

    Hi,

    – Do you see any error message when trying to validate? Could you try again?
    – It looks like the WP Customer Area skin is disabled. Can you check this in the plugin frontend settings? Else, can you contact the theme developer to know if anything could cause this on his side?

    #334655
    Benjamin Raynaud
    Participant
    This reply has been set as private.
    #335254

    Do you see any javascript error in the browser console when validating the license?
    Can you disable other plugins / switch to a default theme and see if you can validate?

    #335257
    Thomas Lartaud
    Keymaster
    This reply has been set as private.
    #335326
    Benjamin Raynaud
    Participant
    This reply has been set as private.
    #335461
    Thomas Lartaud
    Keymaster
    This reply has been set as private.
    #336022
    Benjamin Raynaud
    Participant
    This reply has been set as private.
    #336854
    Benjamin Raynaud
    Participant

    Hi,

    Well I finally succeed. I had to configure the http access instead of the https.

    Thank you.

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