Split: Private files download not working

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  • #759929
    federick
    Participant

    please, today my customers has got the same problem.. they can’t dowload files, clicking the right button to download… why?? someone could help me? i ve already disabled others plugin, but nothing to do.

    p.s: i bought some addons.

    #760240
    federick
    Participant

    please, yesterday our customers has got the same problem.. they can’t dowload files, clicking the right button to download… why?? someone could help me? i ve already disabled others plugin, but nothing to do.

    we paid this sw, buying addons, n.3 addons.

    isn’t there an assistance service ??

    regards

    #760243
    federick
    Participant

    in our office, We have four computers. On none of them, the files are downloaded.

    #760497

    Hi

    As indicated in the sidebar, and on the email auto-reply, our team is on vacation currently, so we do not reply to requests as quickly as usual.

    Regarding your issue:

    – Was it working at some point in time?
    – Have you tried switching to a default theme, such as Twenty twelve?
    – Do you see any JavaScript error in the browser console?
    – Have you checked the php log files?
    What do you mean by right button? What happens if they simply click the left button on the file link?

    #760575
    federick
    Participant

    hello , the guy who works in the office, for the accounting management software, has fixed correctly. the permalink plugin installed, was in conflict. this plugin has been deleted

    regards

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