Community Forum

Issue with API Key Activation in the Professional Plan

• • Sebastian Meier

    Participant

    # il y a 1 mois et 3 semaines

    Dear Support Team,

    I recently purchased the Professional Plan for several add-ons, which, according to your product page, should allow activation on up to 5 websites (“Deploy on up to 5 websites”). However, I am encountering the following issue: whenever I try to activate an API key, I receive the error message: “Cannot activate API Key. No API resources available.”

    Additionally, in my account, I can only see that the add-on has been purchased once, but there is no option to manage the API keys across multiple websites, as the Professional Plan should allow. Currently, only one activation for a single website is visible.

    There was also a question about whether a new API key is generated with each new download of the plugin. Could you please confirm if this is the case, or provide guidance on how to correctly activate the add-ons on up to 5 websites?

    Thank you in advance for your support! I look forward to your clarification.

    Best regards
  • Thomas

    Maître des clés

    # il y a 1 mois

    Hello,

    Really sorry for the inconvenience and the huge delay.

    This has been fixed. Do not hesitate to let us know if it is still not working.

    Regards.

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