Community Forum

Cannot activate ‘Notifications’

• • Carla Espindola

    Participant

    # il y a 5 mois

    Hello!

    I’m trying to re-activate my license for ‘Notifications’ which was just renewed, but when I click the ‘activate’ button on the plugin tab ‘licenses’, nothing happens. If I save the page, nothing happens either.

    Am I doing something wrong?

    Best regards,

    Carla
  • Carla Espindola

    Participant

    # il y a 5 mois

    Hi everyone, is someone there? I’m waiting on this issue since Friday.

    Any help would be greatly appreciated.

    Carla
  • Imanol Salaberry

    Maître des clés

    # il y a 5 mois

    Hello,
    My apologies for the late reply,

    Go to the My Account tab, API Keys section,
    Find the old Notifications add-on key and delete it.

    Try again to enter your new license.
  • Carla Espindola

    Participant

    # il y a 4 mois et 4 semaines

    Hello!

    I’m looking the My Accounts tab, API Keys section, but there is not an option to delete the Notifications key, there is only one and it says “not yet ended”, “0 out of 1 used”.

    I do have an installed Key for ‘Front End Publishing’ that is actually working, and in that one I can see the ‘delete’ button.

    Just as a reminder, the issue I’m facing is on the WordPress dashboard, pressing the ‘activate’ button does nothing.

    Thanks for the help!
    • Imanol Salaberry

      Maître des clés

      # il y a 4 mois et 4 semaines

      Hello,

       

      Can you go to the licenses page, open chrome dev-tools (ctrl+shift+i), and check for errors in the console (in red), and send me a screenshot?
  • Carla Espindola

    Participant

    # il y a 4 mois et 4 semaines

    These are the errors I get:

    https://editora.eseni.com.br/wp-content/plugins/customer-area/assets/admin/js/customer-area.min.js?ver=8.2.3 net::ERR_ABORTED 404 (Not Found)

    in options-general.php:492

    —and—

    Failed to load resource: the server responded with a status of 404 ()

    in ‘customer-area.min.js:1’
  • Imanol Salaberry

    Maître des clés

    # il y a 4 mois et 4 semaines

    Hi Carla,

     

    Can you review your wp-config.php file?
    Some constants are defined in this file. It could be that one of them has been misconfigured, rendering the script inaccessible.

    In particular, check the constants WP_PLUGIN_URL, WP_CONTENT, or even WP_CONTENT_URL.
  • Carla Espindola

    Participant

    # il y a 4 mois et 3 semaines

    Hi! For some reason, the files mentioned in the error were really missing from the install. I downloaded the plugin again and reinstaled it, and now everything is working.

     

    Thanks a lot!
    • Imanol Salaberry

      Maître des clés

      # il y a 4 mois et 3 semaines

      Hi Carla,

       

      Glad to hear it,

       

      Regards,

       

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