Cannot download PDF invoice
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Gijs KruizeParticipant# il y a 1 année et 6 mois
Hello i just bought the invoice add-on.
Only i am not able to download the invoices.
I tried making new ones but they also dont work.
I just get the standard wordpress critical error screen.Can someone help me?
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Gijs KruizeParticipant# il y a 1 année et 6 mois
After doing some research i found out that HTML2PDF does not like my company logo.
I tried different file formats and rescaling both dit not workCan someone look at this?
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ThomasMaître des clés# il y a 1 année et 6 mois
Hi,
Could you upload your logo there in a private reply ?
Also, please let me know which invoice template you are trying to use.
Also, a WordPress critical error screen showing up means that there is a PHP error. I guess it is actually happening when the PDF is being generated (can be for instance because the image is too big). Could you please take a look at your PHP error logs? You should be able to find a related error. Then paste it there in a private reply.
Best regards.
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ThomasMaître des clés# il y a 1 année et 6 mois
Hello,
The error actually tells that the library cannot get the size of the image. I am actually suspecting that your PHP configuration is missing some extensions.
Could you please contact your hosting provider and ask him if those extensions are actually installed ?
- gd
- mbstring
Alternatively, you can check that yourself by temporarily creating a phpinfo file on your server.
Best regards.
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Rate & review the plugin on WordPress.org 🙂
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