Elementor compatibility isn’t activating it’s stuck on checking license

    • Joren Vandenbroucke
      Participant
      # il y a 4 mois

      I have tried multiple times with the master key and the key for elementor itself

    • Emmanuel Diop
      Maître des clés
      # il y a 4 mois

      Hi Joren,

      We noticed that the extension you purchased has not yet been installed on your WordPress site. To activate your license, you first need to download the .zip file of the add-on from your account on our website.

      Once downloaded, please install it in your WordPress dashboard (Plugins → Add New → Upload Plugin) and then activate it. After that, you will be able to enter your license key and complete the activation.

      If you need any help with the installation steps, feel free to let us know — we’ll be glad to assist.

      Best regards,

      —
      Want to help WP Customer Area? It only takes few seconds!
      Rate & review the plugin on WordPress. 🙂

    • Emmanuel Diop
      Maître des clés
      # il y a 3 mois et 4 semaines

      Hi Joren,

      Is your problem solved ?
      If not please update to version 8.2.7.

      Please let me know if everything runs smoothly after the update, or if you notice anything unusual. I’ll be happy to assist further if needed.

      Best regards,
      Emmanuel
      —
      Want to help WP Customer Area? It only takes few seconds!
      Rate & review the plugin on WordPress. 🙂

      • Joren Vandenbroucke
        Participant
        # il y a 3 mois et 4 semaines

        I’ll check once I have time if the update fixed things And I’ll let you know

    • PEDRO GORDILLO
      Participant
      # il y a 4 semaines et 1 jour

      Hello,
      I can’t update the plugin.
      I downloaded, installed, and activated the free Elementor plugin, but it’s not working and keeps asking me to update it.

      I update it, and it says it’s up to date. But when I go to any other part of WordPress, it says it’s not active and it’s not working.

      What’s the problem?

      Thanks very much

      • Emmanuel Diop
        Maître des clés
        # il y a 4 semaines et 1 jour

        Hi Pedro,

        Thanks for your message.

        Could you please make sure WP Customer Area is updated and activated (v8.3.2), and then update Customer Area – Elementor Compatibility to v1.0.1?

        We fixed a small version mismatch that could cause the add-on to get stuck in a “checking” loop. After updating, please clear any cache (if you use one) and deactivate/reactivate the compatibility add-on once.

        Let me know if this solves the issue on your end.

        Best regards,
        Emmanuel

    • ANDREAS KALLIMANIS
      Participant
      # il y a 2 semaines

      Hello,
      I’m experiencing the same issue: license activation is stuck on “Checking license…” (both for the master plugin and the add-ons). It keeps loading/stacking and never completes.

      WP Customer Area v8.3.2
      Elementor Compatibility v1.0.1
      Enhanced Files v3.1.2
      Conversations v5.1.2

      How can we fix this?

      Thank you

      • ANDREAS KALLIMANIS
        Participant
        # il y a 1 semaine et 6 jours

        License activation returns:
        success: false
        error: “Unknown error while activating the license”

        Domain: pc.adcreate-dev.gr
        Environment: dev / staging
        HTTP test: OK (200)
        AJAX response: JSON

      • Emmanuel Diop
        Maître des clés
        # il y a 1 jour et 9 heures
        Cette réponse a été marquée comme étant privée.
    • ANDREAS KALLIMANIS
      Participant
      # il y a 1 semaine et 6 jours
      Emmanuel Diop a écrit:

      Hi Pedro,

      Thanks for your message.

      Could you please make sure WP Customer Area is updated and activated (v8.3.2), and then update Customer Area – Elementor Compatibility to v1.0.1?

      We fixed a small version mismatch that could cause the add-on to get stuck in a “checking” loop. After updating, please clear any cache (if you use one) and deactivate/reactivate the compatibility add-on once.

      Let me know if this solves the issue on your end.

      Best regards,
      Emmanuel

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