Community Forum

Notification – something went wrong

• • admin

    Participant

    # il y a 1 année et 7 mois

    Hi,

    I’m using the ‘Notification’ addon along with two others (I’ll send the correct names if needed), but it doesn’t seem to work properly.
    In fact, one person has uploaded a file in the private area and the notification has arrived, another person (with the same characteristics as the first) has uploaded a file, but nothing has arrived (even in spam).

    I would like to understand if there is something wrong in the settings, if it is an smtp problem or something else.. could you help me? Thanks.

     

    Kindly regards

    Linda
  • Thomas

    Maître des clés

    # il y a 1 année et 7 mois

    Hi,

    Could you first take a look at the logs in Admin > Private Area > Logs.

    You’ll see the notifications logs there, so you can make sure that WP Customer Area attempted to send an e-mail.

    If you see an entry but didn’t receive anything, it should be a server sending issue, or a problem with the receiving email account. There are tons of reasons that could prevent an e-mail to reach its destination, but best way would be to first take a look at the logs from WPCA.

    Regards.

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