Community Forum

Hi, I found the issue… it is to do with the skin I was using – “Design Extras add-on – master-light-teal”.

I have switched back to the skin “Main plugin folder – master” and the icons are now working.

The console seems to be showing an error where the font files are not loading when the “Design Extras add-on – master-light-teal” skin is used.

Thanks,

Dan

Hi team,

Any updates on this?

User login details:

https://www.bove.com.au/login/
Username: wpcustomerarea
PW: wpcustomerarea2021#$$_

Also, I am still unable to activate the license keys or update the plugins.

Thanks,

Dan

Argh, my bad!

https://www.bove.com.au/login/

Thanks!

Hi Thomas,

I just sent you an email with the login details.

Also attached here:

Username: thomas
Password: D8awZMv08BEnUI9Wx24y

Hi Thomas,

We are using version 8.0.6

Please see a screenshot of console errors attached.

The last time the icons were having issues was when WP Rocket was in use… I have disabled the plugin and still have the same issue.  From memory, you added some rules into the WP Rocket plugin which fixed the issue but I am not 100% sure…

I have attempted to debug and deactivate plugins but still no luck.  I have no other theme to switch to either.

P.S. We still receive the following error message when trying to activate our new licenses:
“Unknown error while checking the license status”

Hopefully, we can get to the bottom of it.

Thanks!