Community Forum

Hi,

Thank you for your message, and I’m really sorry to hear about the issues you’re experiencing.

We’re currently working on ensuring full compatibility with PHP 8.3 and 8.4, which do introduce several breaking changes — especially with deprecated functions that were still tolerated in earlier PHP versions.

The Authentication Forms add-on is indeed on our list of components to update for PHP 8.4 support.
If you can share the exact error message from your logs, I can check if there’s a patch or a quick fix we can suggest in the meantime.

Regarding the Notifications add-on:
No worries — the message about an update is misleading. Version 7.1.0 is actually the latest available version, and there’s no update to apply for now.

And just to clarify: WP Customer Area is actively maintained, and updates are still ongoing. If you rely on the plugin, there’s no need to worry — support and development are not abandoned.

Let me know if you’d like help troubleshooting your current setup or need temporary solutions while we release the next updates.

Best regards,
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Hi Roberto,
You’re right — I think we misunderstood each other earlier.

From what I can see, your renewal on May 6th was for the “Additional Owner Types” add-on.
However, the renewal attempt for “Enhanced Files” — which is the one you’ve actually been using to manage multiple files per post — failed on April 30th, as shown in the screenshot I shared in my previous message.

These two plugins have different purposes, and if your site was built using “Enhanced Files”, then that’s the one you’ll need to renew to restore the intended functionality.

Just to clarify :
I don’t get notified of failed renewal attempts for each customer automatically, so I can’t proactively flag this kind of issue unless someone contacts us.

Let me know how things are working on your side right now.

Best regards,
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Hi Emma,

With pleasure — and thank you for confirming the order number.

The refund for order WPCA-024197 has just been processed.
The amount will appear on your statement depending on your bank’s processing times.

Feel free to go ahead with the new Personal license whenever you’re ready — and let me know if you need anything else in the meantime.

Best regards,
Emmanuel

Hi Gabriele,

Thank you for your feedback.

We’ve identified the issue you’re describing. This is a known limitation, and we’re currently working on improving this behavior to make Notifications smarter and more grouped in future updates.

We’ll keep you informed as soon as a solution is available.

Best regards,
—
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Hi,

Thanks for reaching out — I understand the situation.

If you’re unable to recover the email linked to your original account, the quickest solution would be to:

– Create a new account on our website using your current email address
– Then purchase the required add-ons again, making sure they’re compatible with WP Customer Area 8+

This way, you’ll have immediate access to the latest versions and full compatibility with your current setup.

If you prefer to try recovering your original account instead, please send us:

– Any email address you might have used for the purchase
– Approximate date of purchase
– A receipt or transaction ID if available

Let us know how you’d like to proceed — we’re here to help either way.

Best regards,
Emmanuel

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Hi,

Thank you for your questions! I’ll be happy to clarify what’s possible with WP Customer Area and its add-ons:

1. Is it possible to create multiple folders for individual users and upload files to each specific folder?
By default, Customer Area allows you to assign private files to individual users, but it doesn’t support true folder structures like a filesystem.
However, you can simulate multiple folders per user using:
– Categories or custom post types to group files logically
– Naming files clearly to reflect folder-like organization (e.g. Invoices / Project A / Contract.pdf)
If your goal is to create isolated areas per user with multiple documents, WP Customer Area handles this well by assigning files directly to users, but not via nested folder trees.

2. Does the “Content Expiry” plugin unpublish content at a specific time without deleting it?
Yes, that’s correct.
The Content Expiry extension allows you to define an expiration date for any WPCA content (private files, pages, etc.). When the date is reached:
– The content is unpublished
– It remains in the admin (not deleted), and you can reactivate it manually later
This is useful for time-sensitive documents or temporary file availability.

3. Can the “Notifications” plugin send an email when a document is uploaded to a user’s folder?
Yes, the Notifications add-on supports this use case.
You can configure it so that:
– Whenever a private file is published and assigned to a user, that user will receive an email notification automatically.
– The notification can include the file name, a link, and custom content via templates.
This feature ensures users are informed in real time when new documents are made available to them.

Let me know if you’d like help setting up any of these features — or if you have a more specific workflow in mind.

Best regards,
—
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Hi,

Could you please send a screenshot of the notification message you are receiving ?

Thank you.

Best regards

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Hi Arnab,

Please excuse the late answer.
Thank you again for your detailed feedback.

At this stage, we haven’t had any other reports of slow performance related to the “Show additional information” setting. That doesn’t mean your experience isn’t valid — it might be related to a specific interaction on your site (another plugin, a large number of users or conversations, etc.).

Since enabling this option allows the conversation replies to work correctly on your setup, we recommend keeping it enabled for now. If the additional information blocks are not essential for you, we could explore ways to reduce their impact in the future (e.g. through customization or filtering).

We’ll keep monitoring for similar reports on our end and look into optimizing this rendering in a future update.

Best regards,

Bonjour,

Voulez-vous bien me communiquer le numéro de commande pour le renouvellement de vos licences ?
Cela me permettra de chercher plus précisément la cause de votre problème.

Dans l’attente de votre retour.
Cordialement

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