Community Forum

Hi Armin,

Thank you for your patience while we worked on this.
A patch for this issue has now been released, and you can safely update to version 8.2.7.

Please let me know if everything runs smoothly after the update, or if you notice anything unusual. I’ll be happy to assist further if needed.

Best regards,
Emmanuel
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Hi,
Can you please tell me if you are trying to activate your license with an administrator role ?
I remain at your disposal.
Best regards

Hi Francesco,

Please excuse my late answer.
We’ll be glad to discuss with you any ideas of custom development.
Would you mind giving me your email address so I can reach out to you ?

Best regards,
Emmanuel

Hi,

Thanks a lot for taking the time to report this potential issue.

While we generally rely on the WordPress.org plugin repository’s vulnerability reports — which tend to be more consistent and vetted — we do take all reports seriously.

Our team has audited the relevant code and will soon release a minor update that includes security hardening measures, even though the impact appears to be very limited.

We appreciate your vigilance and support in helping us keep WP Customer Area secure.

Best regards
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Hi Selene,

Thank you for your message 😊

No worries — you can safely stay on version 3.1.1 of the Invoicing add-on. It is the current stable version.
The alert mentioning version 3.1.2 was caused by an unintended entry in our changelog and is not an actual available release. Sorry for the confusion!

Let us know if you need anything else.

Best regards,
Emmanuel
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Hi Francesco,

Thank you for contacting us and for your continued trust in WP Customer Area.
After reviewing your situation and due to our internal accounting constraints, we’re unfortunately unable to issue a partial refund for your recent order when a discount code was not applied at the time of payment.

The only available solution is as follows:
– We will proceed with a full refund of your payment (€420) to the card used for the transaction.
– Once the refund has been completed, you can subscribe again, this time applying the promo code to benefit from the correct price of €294.
– You will have to update your license keys on your WP Customer Area account.

Let me know if you agree to this solution so I can proceeed the refund of your order.

We apologize for the inconvenience and thank you for your understanding.

Best regards,
Emmanuel
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Hi,

Thank you for your message, and I fully understand your concern.

We are currently working on updating the Authentication Forms add-on to support PHP 8.3 and 8.4. This process is ongoing, but we can’t give a precise release date yet — we want to make sure compatibility is fully tested before releasing an update. We will inform you as soon as we’re releasing.

Regarding the Notifications add-on, you can safely ignore the update prompt. Version 7.1.0 is currently the latest version available, and there is no 7.1.1 yet — the message you’re seeing is just a version mismatch we’ll correct soon on our end.

Thank you again for your patience.

Best regards,
—
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Hi,

Thank you for your message, and I’m really sorry to hear about the issues you’re experiencing.

We’re currently working on ensuring full compatibility with PHP 8.3 and 8.4, which do introduce several breaking changes — especially with deprecated functions that were still tolerated in earlier PHP versions.

The Authentication Forms add-on is indeed on our list of components to update for PHP 8.4 support.
If you can share the exact error message from your logs, I can check if there’s a patch or a quick fix we can suggest in the meantime.

Regarding the Notifications add-on:
No worries — the message about an update is misleading. Version 7.1.0 is actually the latest available version, and there’s no update to apply for now.

And just to clarify: WP Customer Area is actively maintained, and updates are still ongoing. If you rely on the plugin, there’s no need to worry — support and development are not abandoned.

Let me know if you’d like help troubleshooting your current setup or need temporary solutions while we release the next updates.

Best regards,
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Hi Roberto,
You’re right — I think we misunderstood each other earlier.

From what I can see, your renewal on May 6th was for the “Additional Owner Types” add-on.
However, the renewal attempt for “Enhanced Files” — which is the one you’ve actually been using to manage multiple files per post — failed on April 30th, as shown in the screenshot I shared in my previous message.

These two plugins have different purposes, and if your site was built using “Enhanced Files”, then that’s the one you’ll need to renew to restore the intended functionality.

Just to clarify :
I don’t get notified of failed renewal attempts for each customer automatically, so I can’t proactively flag this kind of issue unless someone contacts us.

Let me know how things are working on your side right now.

Best regards,
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