Community Forum

Hi,

The VAT number ES75775821K on the order appears to be valid.

Could you please provide more details about the specific error you noticed on the invoice?

Best regards,
The WP Customer Area Team

With the “Managed Groups” add-on in WP Customer Area, your client can organize files into groups instead of traditional folders.

You can create groups (e.g., “Invoices”, “Contracts”, “Projects”) and assign files to them. Each group acts like a virtual folder where files can be organized.

When uploading or editing a file, you can assign it to one or more groups. Clients can then browse files by group, making it easy to find what they need.

You can control who has access to each group (e.g., specific clients or teams).

Hi,

You can restrict files and pages to specific user roles (like Companies or Workers) if you use the “Private Files” or “Private Pages” add-ons.
Here’s how it works:

1) Set up roles and permissions
– Go to WP Admin > WP Customer Area > Capabilities.
– Assign permissions (like “Access Private Files”) to your Companies and Workers roles.

2) Share content with roles
– When editing a private file or private page, you can choose which roles can access it.
– The plugin will then only show that content to users with the selected roles.

3) Important note
– This feature requires the Private Files or Private Pages add-on to be installed and activated.
– If you don’t see the option to share with roles, make sure these add-ons are active.

We hope this will help you.

— The WP CustomerArea Team

Hi Danijel,

Sorry for the late reply. Our team is currently working on an update to address these compatibility issues. We’ll notify you as soon as it’s available.

In the meantime, if the debug.log file size is causing server issues, you can temporarily disable WordPress debugging by setting WP_DEBUG to false in your wp-config.php file (if it’s not critical for your workflow).

Thank you for your patience,

The WP CustomerArea Team

Hello,

Thank you for your message!

Regarding the API keys for ACF Integration and Authentication Forms, could you please double-check the following:
– That the correct license keys have been activated in WP Customer Area → License Keys in your WordPress admin
– That those two add-ons are listed under your account and were successfully purchased or renewed
– That you’re using the appropriate Product IDs or Master Key (if applicable) for activation

As for the notice related to ACF version 6.4.2, this version is currently not compatible with the ACF Integration extension of WP Customer Area. We recommend installing an earlier version of ACF that is known to be compatible, while waiting for a potential compatibility update.

Best regards,
—
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Hi,

Thanks for your message!

If the [cuar_submit_private_file] shortcode appears as plain text, it usually means WordPress doesn’t recognize it.
Please check the following:
– Make sure the “Front-office Publishing” add-on is installed and active.
– Use a standard WordPress page and the “Shortcode” block in the editor.
– Temporarily disable other plugins and switch to a default theme to rule out conflicts.

Best regards,
—
Want to help WP Customer Area? It only takes a few seconds!
Rate & review the plugin on WordPress. 🙂

Hi,

Thanks for your message!

The Content Expiry add-on isn’t built to support automatic deletion of files or content after a set period (such as one year).
This would require a custom solution using scheduled tasks — possibly with a plugin like WP Crontrol — and some additional code.

—

As for the Search add-on, yes, it allows logged-in users to search through their private content (files, pages, etc.) using a search form with filters such as:

– keyword (query)
– content type
– sorting options
– number of results

The results are grouped by content type and shown in a dedicated section.

Best regards,
The WP Customer Area Team

Hi Mikel,

Sorry for the delay, and thanks for your message!

The categories key can work, but only with post types that support categories (like regular posts). Make sure to use numeric category IDs, like:

"categories": [1]

For example:

[
  {
    "type": "cuar_private_file",
    "title": "Confidential document",
    "content": "This is a file.",
    "categories": [12, 34],
    "owners": {
      "usr": [3]
    },
    "attachments": {
      "document.pdf": {
        "method": "move",
        "caption": "Attached file"
      }
    }
  }
]

Note that for custom post types like cuar_private_file, categories may not be supported unless specifically added via code or an add-on.

Let us know if this helps or if you have further questions!

Best regards,

The WP Customer Area Team

Hi Mikel,

Sorry for the late reply, and thanks for your question!
At the moment, the Bulk Import add-on doesn’t support adding files to existing posts — it only creates new ones.
We’ll keep your suggestion in mind for future improvements!

Best regards,
The WP Customer Area Team

Hi,

Thanks for your message.
We’ve noted it and will get back to you once we have an update to share.

We appreciate your patience and understanding.

Best regards,

The WP Customer Area Team