I’m not sure what the typical turnaround time is for support, but I would really appreciate a reply soon, as I’ve paid for this add-on and it does not work, and my client needs it to very much this week. (Is this the only way to get support? Through a public forum?) Seems likely a simply fix on the developers end. Can someone please advise? If it can’t be fixed for some reason, can a new working license be issued, and if not obviously I’ll require a refund. I appreciate your attention to this matter. Thank you.
