Community Forum

Unable to reply to conversations.

• • arnab dutta

    Participant

    # 16 hours, 31 minutes ago

    Hi,

    The problem i am currently facing, is that no-one is able to reply to conversations. I have already checked the permissions/capabilities section under conversations tab, and all necessary options seem checked. However, the conversations all appear as read-only with no ability to send a reply. The users are still able to create new conversations, just unable to reply.

    Attaching a screenshot of the problem, where you can find that there is no space for posting a reply. The screenshot is taken from an admin level profile, with all permissions .

    Regards,

    Arnab
  • arnab dutta

    Participant

    # 1 hour, 37 minutes ago

    Hi,

    Can I please get an update ?

    Regards,

    Arnab
  • Emmanuel Diop

    Keymaster

    # 50 minutes ago

    Hi,

    Thanks for your detailed message. I have a few quick questions to help narrow this down:

    Was the ‘conversations’ interface working properly before, or has this always been an issue on your site?
    Have you recently installed a new plugin or made changes that might override or customize the WP Customer Area display or behavior?
    (For example: a theme override, a custom plugin, or something that modifies access permissions or post types)

    This will help us determine if the issue is related to the plugin configuration, your theme, or a possible third-party interference.

    Thanks for your help — I’m here to assist you in solving this!

    Best regards,
    Emmanuel

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