We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you have an issue that we are unable to resolve and that makes the system unusable, we will be happy to consider offering a refund provided that:
- You are within 30 days of the date of purchase.
- Your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions.
- You have opened a request on the support forum and gave us all the information we needed to try to resolve your issue.
- We have not been able to resolve your issue.
Please kindly note that:
- No refunds will be granted after 30 days of the original purchase.
- Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
- Refunds do not apply to product upgrades or license renewals.
- You are responsible for testing that the base plugin, available for free, works with your theme and plugins. No refund will be granted if you have not checked that.
By purchasing add-ons from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.