Add-Ons all saying they are not activated

    • Ivo Kittel
      Member
      # 4 days, 21 hours ago

      Hi,
      All the add-ons we have setup are currently giving an error and saying they are not activated. What is going on?

    • Emmanuel Diop
      Keymaster
      # 3 days, 17 hours ago

      Hi,

      Thank you for reaching out.

      We recently identified an issue caused by a security layer on our side that was temporarily blocking license validation requests, which resulted in add-ons incorrectly appearing as not activated.

      This has now been fully resolved. License checks are working normally again, and no action is required on your side. The add-ons should automatically show as activated shortly (you can refresh the page or recheck the licenses if needed).

      We apologize for the inconvenience and thank you for your patience.

      Best regards,
      Emmanuel

    • Emmanuel Diop
      Keymaster
      # 2 days, 13 hours ago

      Hi Ivo,

      If you are still experiencing this issue, please update to WP Customer Area 8.3.3.
      This new update solves the issue.

      I’m at your disposal if you have any other questions.

      Best regards,
      Emmanuel

    • Ivo Kittel
      Member
      # 1 day, 21 hours ago

      Hi Emmanuel,
      Thank you for the update & fix.
      All good now after I updated WP Customer Area to 8.3.3.

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