Community Forum

Subscription not accepted in Wordpress

• • Oscar Durán Morales

    Participant

    # 3 years ago

    My subscription appears like not processed or not activated

    Otherwise my subscription is working well.

     

    If someone know
  • Thomas

    Keymaster

    # 2 years, 12 months ago

    Hi,

    You need to activate licenses in Settings > WP Customer Area > Licenses.

    If activation is not working, please check your cURL and openSSL version. This can be found in your phpinfo().  You need at least openSSL 1.1.x.

    Regards.

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    Rate & review the plugin on WordPress.org 🙂
  • Oscar Durán Morales

    Participant

    # 2 years, 11 months ago

    Hey Thomas,

    Thanks for your quick reply,

     

    When I try to activate again my licenses, it stays veryfing the licenses but doesn’t works properly.

     

    Can be php the problem?

     

    Oscar

     
  • Thomas

    Keymaster

    # 2 years, 11 months ago

    Hi,

    If activation is not working, please check your cURL and openSSL version. This can be found in your phpinfo().  You need at least openSSL 1.1.x.

    We’ll really need that 😉 If you don’t know how to do that, or don’t want to, no problem, We’ll release a new version soon that will include a check for your curl version. In that case, you’ll be notified that you need to contact your host provider to update openSSL, in order to let the license activation system to work.

    Not our fault sorry, this is due to a recent expiration of some worldwide root certificates from Let’s Encrypt.

    Regards.

    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂