Community Forum

Cant purchase addons

• • David Ashton

    Participant

    # il y a 3 années et 2 mois

    Cant purchase – all my cards are failing when I try to purchase a premium add on with “Zip code” error. I’m in the UK and we dont have zipcodes. I am filling in all the fields but your merchant settings arent setup properly.
  • David Ashton

    Participant

    # il y a 3 années et 2 mois

    See attached

    have tried multiple cards
  • Vincent Mimoun-Prat

    Maître des clés

    # il y a 3 années et 2 mois

    Hi,

    Cards are checked and processed by the Stripe platform, we have no way to change how it works.

    The zip is your postal code, the one from the city to which the card is attached (your company address usually).

    There is more information about that on Stripe website: https://stripe.com/docs/disputes/prevention/verification

    Regards
  • Vincent Mimoun-Prat

    Maître des clés

    # il y a 3 années et 2 mois

    Cette réponse a été marquée comme étant privée.