Cant purchase addons

    • David Ashton
      Participant
      # il y a 1 mois et 1 semaine

      Cant purchase – all my cards are failing when I try to purchase a premium add on with “Zip code” error. I’m in the UK and we dont have zipcodes. I am filling in all the fields but your merchant settings arent setup properly.

    • David Ashton
      Participant
      # il y a 1 mois et 1 semaine

      See attached

      have tried multiple cards

    • Vincent Mimoun-Prat
      Maître des clés
      # il y a 1 mois et 1 semaine

      Hi,

      Cards are checked and processed by the Stripe platform, we have no way to change how it works.

      The zip is your postal code, the one from the city to which the card is attached (your company address usually).

      There is more information about that on Stripe website: https://stripe.com/docs/disputes/prevention/verification

      Regards

    • Vincent Mimoun-Prat
      Maître des clés
      # il y a 1 mois et 1 semaine
      Cette réponse a été marquée comme étant privée.
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