Community Forum

Permalinks missing

• • Christofer Coenen

    Participant

    # il y a 2 années et 7 mois

    Hi,
    since updating Customer Area to Version 8.1.2 permalinks in backend don`t show anymore, neither in “private file” nor “private pages” edit-screen.

    Before it showed up under the title like in normal wordpress post or pages.

    We used to copy the permalink form there to send it to our customers.

    Add-ons:
    Authentication Forms Version 6.0.2
    Enhanced Files Version 3.0.2

    I also deactivated main plugin and add-ons and reactivated in correct order, but it didn`t help.

    Any hint about to show permalinks again would be useful. Thank you very much.
  • Thomas

    Maître des clés

    # il y a 2 années et 7 mois

    Hi,

    Could you first try to check for a plugin conflict? I suspect that a page builder or one of your plugin is removing that.

    Regards.

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  • Christofer Coenen

    Participant

    # il y a 2 années et 7 mois

    Hi Thomas,

    thanks for replying.

    I testet for plugin conflict but the issue remained.

    When I downgrade WPCustomerArea to Version 7.5.1 the permalinks show up again as normal underneath the title-field. But that`s not a good solution as it seems unpossible to validate our current licences for WP Customer Area – Authentication Forms and WP Customer Area – Enhanced Files with that old Version of WPCustomerArea.

    Any ideas how to get the permalinks back? “File” and “Page” must be a custom post type, where in the configuration of the plugin can we find settings for edit-view?

    Wordpress version is 5.9.3

    Thank you very much, Christofer
    • Christofer Coenen

      Participant

      # il y a 2 années et 7 mois

      Hi,

      i just installed WP Customer Area in a blank WordPress Installation without any further add-ons and i found that permalinks are not shown either. So maybe this is not a bug but a “feature”? 🙁

      But why would you remove the permalinks underneath the title-field? This was very practical for us to copy the link to the private files and send it to our customers.

      Thank you very much, Christofer
  • Thomas

    Maître des clés

    # il y a 2 années et 7 mois

    Hi,

    We did not remove anything, but it looks like you are right. I also saw that on another customer’s site, and you are right, I also feel this annoying. There might be a change from WordPress because that link suddently disappeared.

    I’ll take a look into this next week and let you know.

    Thank you for the report.

    Regards.

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    Rate & review the plugin on WordPress.org 🙂
  • Christofer Coenen

    Participant

    # il y a 2 années et 7 mois

    Hi Thomas,

    thank you very much for looking into it. I had a feeling that this behaviour might be unintentionally. Hope you`ll find a solution.

    Regards.
  • Thomas

    Maître des clés

    # il y a 2 années et 6 mois

    Hi,

    I’ve fixed the issue and this fix will be part of the next release.

    Regards.

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  • Christofer Coenen

    Participant

    # il y a 2 années et 6 mois

    Hi Thomas,

    thank you very much, but your link to the fix results in a “page not found”. Can you repost the correct link here?

    Regards, Claudia
  • Vincent Mimoun-Prat

    Maître des clés

    # il y a 2 années et 6 mois

    Hi,

    Here is the correct link: https://gitlab.com/wp-customerarea/plugins/customer-area/-/commit/f220a66ecb34ad9369edd99bfef82fafa0ecd981
  • Thomas

    Maître des clés

    # il y a 2 années et 6 mois

    However, you might prefer to wait for the next plugin updates. There are also some changes in the add-on’s files, not listed on that page.

    Regards.

    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂