Forum Replies Created
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Olivia KingMembre# il y a 3 mois et 3 semaines
Hi
Managed to figure this out and it wasn’t related to your plugin in the end. Sorry about that!
Have a good one
Kind regards
in reply to: Private Page redirect not working on staging siteOlivia KingMembre# il y a 2 années et 4 moisHi again,
I had tested an old launch copy of the site from 2019 and the menu was in the dashboard menu as expected but the dropdown menu wasn’t working already (it worked in the original site). Then updated WP Customer Area plugin only (not the add ons) to the current version and the menu disappeared so I’m pretty sure it’s the plugin version causing it. Client wasn’t aware when exactly the menu disappeared but he remembered seeing it still there back in January this year so I think maybe a plugin version since then might have caused the issue? Hope that helps.
Thanks,
Natashia
in reply to: Missing MenuOlivia KingMembre# il y a 2 années et 4 moisHi Thomas,
No, it was built on a custom theme which we haven’t had any issues with for other sites using generic WP Customer Area settings/code for the members area. Unfortunately the person who built it has left the company so we’re not too sure of the details but from what we understand the menu should have appeared on every page of the member’s area rather than just some of the sub pages. Also on the sub pages, the dropdown menus don’t work but the other menu items without dropdown menus work fine. Is there an additional code that we were supposed to include?
Thanks,
Natashia
in reply to: Missing MenuOlivia KingMembre# il y a 3 années et 6 moisThat is great, thanks Thomas!
I can remove the override code, just added that as a temp fix.All sorted 🙂
in reply to: Bugs and broken styles after latest updateOlivia KingMembre# il y a 3 années et 6 moisExcuse the spelling.. let me know if you have any issues with access.
Look foward to hearing from you.in reply to: Bugs and broken styles after latest updateOlivia KingMembre# il y a 3 années et 6 moisSorry, I think I have replied 4 times but desont seem to be working. Scared that I posted the password publically on one of those occasoions so I have reset it, please see below.
Username: Testing
Password: atn*2EMWfmaCDNchqt&9xSqD
in reply to: Bugs and broken styles after latest updateOlivia KingMembre# il y a 3 années et 6 moisHey guys,
Sorry took me some time to find this thread, not clear when I go to my support page?
Anyway, you asked that we deactivate plugins and see if it is a conflict which I can now confirm has been done with no success. Can you guys please jump in and look into it for me?
Let me know what sort of site access you need and please confirm this conversation is private?
Thanks,
Ollyin reply to: Bugs and broken styles after latest update