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  • Olivia King
    Membre
    # il y a 1 année et 8 mois

    Hi again,

    I had tested an old launch copy of the site from 2019 and the menu was in the dashboard menu as expected but the dropdown menu wasn’t working already (it worked in the original site). Then updated WP Customer Area plugin only (not the add ons) to the current version and the menu disappeared so I’m pretty sure it’s the plugin version causing it. Client wasn’t aware when exactly the menu disappeared but he remembered seeing it still there back in January this year so I think maybe a plugin version since then might have caused the issue? Hope that helps.

     

    Thanks,

    Natashia

    in reply to: Missing Menu
    Olivia King
    Membre
    # il y a 1 année et 8 mois

    Hi Thomas,

    No, it was built on a custom theme which we haven’t had any issues with for other sites using generic WP Customer Area settings/code for the members area. Unfortunately the person who built it has left the company so we’re not too sure of the details but from what we understand the menu should have appeared on every page of the member’s area rather than just some of the sub pages. Also on the sub pages, the dropdown menus don’t work but the other menu items without dropdown menus work fine. Is there an additional code that we were supposed to include?

    Thanks,

    Natashia

    in reply to: Missing Menu
    Olivia King
    Membre
    # il y a 2 années et 9 mois

    Thanks, all sorted 🙂

    in reply to: Reordering of Files
    Olivia King
    Membre
    # il y a 2 années et 10 mois

    That is great, thanks Thomas!
    I can remove the override code, just added that as a temp fix.

    All sorted 🙂

    in reply to: Bugs and broken styles after latest update
    Olivia King
    Membre
    # il y a 2 années et 10 mois

    Excuse the spelling.. let me know if you have any issues with access.
    Look foward to hearing from you.

    in reply to: Bugs and broken styles after latest update
    Olivia King
    Membre
    # il y a 2 années et 10 mois

    Sorry, I think I have replied 4 times but desont seem to be working. Scared that I posted the password publically on one of those occasoions so I have reset it, please see below.

     

    https://mimomax.com/wp-admin/

    Username: Testing

    Password: atn*2EMWfmaCDNchqt&9xSqD

    in reply to: Bugs and broken styles after latest update
    Olivia King
    Membre
    # il y a 2 années et 10 mois

    Hey guys,

    Sorry took me some time to find this thread, not clear when I go to my support page?

    Anyway, you asked that we deactivate plugins and see if it is a conflict which I can now confirm has been done with no success. Can you guys please jump in and look into it for me?

    Let me know what sort of site access you need and please confirm this conversation is private?

    Thanks,
    Olly

    in reply to: Bugs and broken styles after latest update
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