Réponses de Vincent Mimoun-Prat

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Vincent Mimoun-Prat
Participant

# il y a 1 année et 3 mois

Hi,

it should be fixed now. Sorry for the delay.

Regards,

in reply to: Professional License Key not working on second website

Vincent Mimoun-Prat
Participant

# il y a 1 année et 5 mois

Ciao,

Sorry about that. This should be fixed now.

Regards,

in reply to: Professional License Key not working on second website

Vincent Mimoun-Prat
Participant

# il y a 1 année et 7 mois

Hi,

Yes, no problem. Can you please buy the notifications add-on?

Once this is done, please send an email to contact@wp-customerarea.com and I will refund your initial purchase. In that email, please mention your email address linked to the purchase and/or the purchase number (WPCA-xxxxx)

Regards,

in reply to: Extension Replacement

Vincent Mimoun-Prat
Participant

# il y a 1 année et 7 mois

Hi,

Sorry about that. This should now be fine.

in reply to: Order #WPCA-022216

Vincent Mimoun-Prat
Participant

# il y a 1 année et 10 mois

Glad you found it.

Regards,

in reply to: New to wp-customer area

Vincent Mimoun-Prat
Participant

# il y a 1 année et 10 mois

Hola Julio,

Estoy de vuelta de vacaciones.

Cuando estas listo, puedes comprar « Front-office publishing » y yo devolure la compra del add-on « Enhanced Files » el dia mismo.

Gracias,

Vincent

in reply to: Hise una compra errona y quiero cambiar de producto (cambio, no devolución)

Vincent Mimoun-Prat
Participant

# il y a 1 année et 10 mois

Hi,

I have cancelled your subscription to Enhanced Files Pro. You should not get charged next year.

You will need to purchase a personal license on next renewal (April 27th, 2023) to get your personal license. (we cannot easily convert a pro license into a personal license, sorry).

Regards,

in reply to: Downgrade subscription

Vincent Mimoun-Prat
Participant

# il y a 1 année et 10 mois

Bonjour,

Après examen de l’historique Stripe (contact@andrea-studio.fr), voici ce qui est affiché :

Échec de la tentative d’authentification 3D SecureÉchec de l’authentification 3D Secure par le client.16 févr. 2023 à 08:07

Le titulaire de la carte a effectué 17 tentatives d’authentification 3D Secure.8 févr. 2023 à 14:32

Paiement démarré8 févr. 2023 à 14:32

Ceci concerne une carte Mastercard dont le numéro termine par 0445

Il faudrait vous rapprocher de votre banque pour vérifier ce qu’il se passe. Nous avons de notre côté plusieurs paiements réussis ces derniers jours, avec tout type de carte (visa / mastercard).

in reply to: Impossible de procéder au paiement

Vincent Mimoun-Prat
Participant

# il y a 1 année et 10 mois

Hi,

Here is what we have on Stripe :

La tentative de paiement par MasterCard •••• 8008 a été refuséeLa banque a renvoyé le code de refus de paiement do_not_honor sans fournir davantage d’explications. Votre client doit contacter

FINECOBANK SPA

, son émetteur de carte bancaire pour en savoir plus, ou utiliser un autre moyen de paiement.

Your bank has rejected the payment intent initiated by Stripe. You should contact your bank to see why they keep rejecting it. You may also try with another credit card.

Unfortunatly we cannot do anything on our side, sorry.

Regards,

in reply to: The card was declined

Vincent Mimoun-Prat
Participant

# il y a 1 année et 11 mois

Hi,

I have refunded it.

Regards,

in reply to: self-payment error

Vincent Mimoun-Prat
Participant

# il y a 1 année et 11 mois

Hi,

According to the screenshot you have sent by email, you still have outdated versions of the addons.

Please update the plugin to the latest version as well as the add-ons too.

You can refer to our update procedure documentation

in reply to: Not a valid license or license is missing

Vincent Mimoun-Prat
Participant

# il y a 2 années

Hi,

Did you pick the right product IDs?

in reply to: Not a valid license or license is missing

Vincent Mimoun-Prat
Participant

# il y a 2 années

Hi,

Could you check if outgoing requests may be blocked by your server firewall or hosting provider?

Regards

in reply to: Can’t activate API Key (divi compatibility addon)

Vincent Mimoun-Prat
Participant

# il y a 2 années

Hi,

Sorry about that. It should be fixed now.

Regards,

in reply to: Developer License

Vincent Mimoun-Prat
Participant

# il y a 2 années

Hi,

No, this is not possible with any of our add-ons yet.

Regards,

in reply to: note in automatic mail “notifications”

Vincent Mimoun-Prat
Participant

# il y a 2 années

Hi,

Please contact directly thomas@wp-customerarea.com to see if he can do this as a freelancer for you. He will then give you a quote if he is available.

Otherwise, this should not be a hard task for any experienced WordPress developer. Feel free to ask someone for a quote in your area.

Regards,

in reply to: Sort private files attachments in backoffice

Vincent Mimoun-Prat
Participant

# il y a 2 années et 1 mois

Hi,

On your account page here, do you have access to downloads and to the license keys for that order?

in reply to: Unknown error while activating the license

Vincent Mimoun-Prat
Participant

# il y a 2 années et 1 mois

Hi,

Currently this is not planned. Files are sorted programmatically, we have no option to get a user sort.

in reply to: Sort private files attachments in backoffice

Vincent Mimoun-Prat
Participant

# il y a 2 années et 1 mois

Hi,

On our side, some of them seem to be activated properly on the domain « bearjesholdings.com » since Nov. 11th.

Is everything ok now?

in reply to: Number of professional licenses issue

Vincent Mimoun-Prat
Participant

# il y a 2 années et 1 mois

Hi,

I had fixed it for the order in October but had not seen the order from May.

This should be fine now.

Regards

in reply to: Number of professional licenses issue

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