Community Forum

Attachment preview not working

• • Samuel D’Errico

    Participant

    # 3 weeks, 3 days ago

    When updating a private file to preview an attachment, the link opens on a PAGE NOT FOUND.

    The path is:

    /customer-area/files/my-files/2025/04/15/2025-04-15-143216/download/8354f89ddf69836e5b5e73e9f4ebdfcb

     

    Please help, thanks.
  • Emmanuel Diop

    Keymaster

    # 2 weeks ago

    Hi Samuel,

    Thanks for the additional info and screenshot.

    From what I can see, the “Preview” button you’re using doesn’t seem to be part of the standard WP Customer Area plugin — it was likely added via custom code or a theme override on your site.

    This might explain why the link is pointing to a “download” URL, but ends in a 404. That type of link is usually protected and may no longer be valid, or not properly initialized during file updates.

    To help you troubleshoot, could you check:
    – If you have any theme override files in “your-theme/customer-area/private-file/”
    – Or if custom code was added to inject the preview button
    – And whether the file still downloads correctly using the “Download” button

    Let us know, and we’ll help from there!

    Best regards,
    —
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