Can not view lost password page

    • Luis Gonzalez
      Participant
      # 3 weeks, 5 days ago

      Hi there!

      I’m close to launch a website for a client but I’m not able to show the “customer-forgot-password” information.

      When I try it I only can see this message: “You are not allowed to view this content.”

      This es the link: https://zarclub.es/area-privada/clave-perdida/

      Also the same issue with the “customer-reset-password” form.

      Hope you can give me a hand. I think it will probably be a “check” in the configuration, but there is no way to solve it.

    • Nicolas
      Participant
      # 2 weeks, 4 days ago

      Hello,

      I was just about to publish a post about this (i’m a plugin client). The latest version has created a regression: the forgotten password and reset password pages are no longer accessible. The plugin developers are making fixes but seems not really testing the entire process for regressions.

    • Luis Gonzalez
      Participant
      # 2 weeks ago
      Nicolas wrote:

      I was just about to publish a post about this (i’m a plugin client). The latest version has created a regression: the forgotten password and reset password pages are no longer accessible. The plugin developers are making fixes but seems not really testing the entire process for regressions.

      Thanks for your response, Nicolas.

      It’s a pitty that we, the users, have to explain the issues in plugin we paid for…
      I hope the support department takes responsibility, because that’s why we pay a subscription.

      I do not agree at all with the way this company manages the plugin, unanswered posts and very high response times, very bad.

      • Luis Gonzalez
        Participant
        # 2 weeks ago

        The user @Nicolas has opened a new topic (3 days ago) and you have responded him. My post, from 1 week ago is still waiting for it.

        HUGE/BIG regression : unable to access the Forgotten Password page / Sign in

        I also have another topic just waiting for an answer, not even a solution…

        What is happening with WP Customer Area support???

        It’s a disgrace that you treat your customers this way, since this is a paid plugin, not a free one…

    • Matias Larralde
      Keymaster
      # 21 hours, 36 minutes ago

      Hi Luis,

      We sincerely apologize for the delay in responding and the inconvenience caused by this regression.
      As mentioned in the other topic, this issue is due to a recent update that over-restricted access to public pages like the password reset and registration forms.

      Our team has already identified the cause and is working on a fix. We’ll notify you once it’s available.

      Thank you for bringing this to our attention, and again, we apologize for the disruption.

      — The WP CustomerArea Team

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