Cannot activate ‘Notifications’

    • Carla Espindola
      Participant
      # 5 months ago

      Hello!

      I’m trying to re-activate my license for ‘Notifications’ which was just renewed, but when I click the ‘activate’ button on the plugin tab ‘licenses’, nothing happens. If I save the page, nothing happens either.

      Am I doing something wrong?

      Best regards,

      Carla

    • Carla Espindola
      Participant
      # 5 months ago

      Hi everyone, is someone there? I’m waiting on this issue since Friday.

      Any help would be greatly appreciated.

      Carla

    • Imanol Salaberry
      Keymaster
      # 4 months, 4 weeks ago

      Hello,
      My apologies for the late reply,

      Go to the My Account tab, API Keys section,
      Find the old Notifications add-on key and delete it.

      Try again to enter your new license.

    • Carla Espindola
      Participant
      # 4 months, 4 weeks ago

      Hello!

      I’m looking the My Accounts tab, API Keys section, but there is not an option to delete the Notifications key, there is only one and it says “not yet ended”, “0 out of 1 used”.

      I do have an installed Key for ‘Front End Publishing’ that is actually working, and in that one I can see the ‘delete’ button.

      Just as a reminder, the issue I’m facing is on the WordPress dashboard, pressing the ‘activate’ button does nothing.

      Thanks for the help!

      • Imanol Salaberry
        Keymaster
        # 4 months, 4 weeks ago

        Hello,

         

        Can you go to the licenses page, open chrome dev-tools (ctrl+shift+i), and check for errors in the console (in red), and send me a screenshot?

    • Carla Espindola
      Participant
      # 4 months, 4 weeks ago

      These are the errors I get:

      https://editora.eseni.com.br/wp-content/plugins/customer-area/assets/admin/js/customer-area.min.js?ver=8.2.3 net::ERR_ABORTED 404 (Not Found)

      in options-general.php:492

      —and—

      Failed to load resource: the server responded with a status of 404 ()

      in ‘customer-area.min.js:1’

    • Imanol Salaberry
      Keymaster
      # 4 months, 3 weeks ago

      Hi Carla,

       

      Can you review your wp-config.php file?
      Some constants are defined in this file. It could be that one of them has been misconfigured, rendering the script inaccessible.

      In particular, check the constants WP_PLUGIN_URL, WP_CONTENT, or even WP_CONTENT_URL.

    • Carla Espindola
      Participant
      # 4 months, 3 weeks ago

      Hi! For some reason, the files mentioned in the error were really missing from the install. I downloaded the plugin again and reinstaled it, and now everything is working.

       

      Thanks a lot!

      • Imanol Salaberry
        Keymaster
        # 4 months, 3 weeks ago

        Hi Carla,

         

        Glad to hear it,

         

        Regards,

         

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