[cuar_submit_private_file] Not Rendering – Front Office Publishing Active

    • Jorden Durant
      Participant
      # 4 weeks, 1 day ago

      Hello,
      We’ve purchased and activated WP Customer Area – Front-office Publishing. The plugin and add-on are both installed and active.

      We’ve followed the documentation, assigned the correct page under Private Files – New, and added the [cuar_submit_private_file] shortcode to that page. However, the shortcode is being displayed as plain text rather than rendering the file upload form.

      We’ve confirmed:

      The shortcode is in a proper Shortcode block

      The page is correctly linked in Customer Area > Site Pages

      Permissions are enabled under Capabilities (Subscriber role has “Create content from front office” and other related options checked)

      No caching or security plugin is interfering

      We tested with default WordPress themes and confirmed other shortcodes like

      work as expected

      Still, the [cuar_submit_private_file] does not render.

      Can you please advise on what else might cause this shortcode to not execute properly?

      Thanks in advance for your help.

    • Matias Larralde
      Keymaster
      # 3 weeks, 5 days ago

      Hi,

      Thanks for your message!

      If the [cuar_submit_private_file] shortcode appears as plain text, it usually means WordPress doesn’t recognize it.
      Please check the following:
      – Make sure the “Front-office Publishing” add-on is installed and active.
      – Use a standard WordPress page and the “Shortcode” block in the editor.
      – Temporarily disable other plugins and switch to a default theme to rule out conflicts.

      Best regards,
      —
      Want to help WP Customer Area? It only takes a few seconds!
      Rate & review the plugin on WordPress. 🙂

Viewing 1 reply thread

You must be logged in to reply to this topic.