Community Forum

File attachments not working with Front office publishing

• • Claire Jalmain

    Participant

    # 1 month ago

    Hi there!

    I’ve been bying the front office publishing for my project as I don’t want my users to upload there files through the WP dashboard.

    My problem is that everytime I try to add a private file, I can fill the Details and Owner screens but when clicking on the [add attachment] button, it just reload the page and nothing happens.

    It’s working find when editing files though. There, I can manage the attachements from the front office.

    I’ve tried the bootstrap dequeue scripts tip, switching with a twenty-twenty-x theme, deactivating all plugins, changing my php version and extending the upload and buffering limits etc. but nothing seems to work.

    Could you help me with this issue please ? Cause otherwise the addon is useless and I’ll have to drop WPCustomerArea for another solution (would be a shame as I’ve already purchased two addons…)

    Thanks !
  • Emmanuel Diop

    Keymaster

    # 1 month ago

    Hi Claire,

    The occuring error might be provoked by the theme you are using.
    Would you mind telling me what is the theme you are currently using ?
    Have you tried using the twenty twelve theme ?

    Best regards,

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  • Claire Jalmain

    Participant

    # 4 weeks ago

    I’m using a vw theme (feminine pro) but I’ve tried witching to twenty twenty five and twenty twelve but none of them worked…

    So far, I’ve tried :

    • switching to 2025 and 2012 themes
    • deactivating all my plugins
    • the bootstrap fix
    • changing the security headers
    • changing the php version
    • extending php limits

    Nothing worked ! I’m afraid I’ll have to ask for a refund and try another plugin… I’ve already lost too many time on this issue.

     
  • Claire Jalmain

    Participant

    # 3 weeks, 3 days ago

    Hi,

    Unfortunately, I wasn’t able to have WP Customer Area working properly even after trying many options to fix it (as exposed previously).

    As my users are not able to publish/share their files from the front end, which is the main part of my project, I can’t see the point in using WP Customer Area.

    Thus, I’ve deactivated my API keys and would like to kindly ask you for a refund, as proposed in your refund policy.

    Kind regards,
    • Emmanuel Diop

      Keymaster

      # 2 weeks, 2 days ago

      Hello Claire,

      Thank you for letting us know about the difficulties you encountered with WP Customer Area. We’re sorry it didn’t meet your needs, and we appreciate the time you spent trying to configure it.
      As requested, we have processed your refund. Depending on your bank or payment provider, it may take a few business days for the refunded amount to appear on your statement.
      If you have any further questions or need additional assistance, please feel free to reach out. We value your feedback and hope to have the opportunity to work with you again in the future.
      Kind regards,

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