File attachments not working with Front office publishing

    • Claire Jalmain
      Participant
      # 1 week, 4 days ago

      Hi there!

      I’ve been bying the front office publishing for my project as I don’t want my users to upload there files through the WP dashboard.

      My problem is that everytime I try to add a private file, I can fill the Details and Owner screens but when clicking on the [add attachment] button, it just reload the page and nothing happens.

      It’s working find when editing files though. There, I can manage the attachements from the front office.

      I’ve tried the bootstrap dequeue scripts tip, switching with a twenty-twenty-x theme, deactivating all plugins, changing my php version and extending the upload and buffering limits etc. but nothing seems to work.

      Could you help me with this issue please ? Cause otherwise the addon is useless and I’ll have to drop WPCustomerArea for another solution (would be a shame as I’ve already purchased two addons…)

      Thanks !

    • Emmanuel Diop
      Keymaster
      # 1 week, 2 days ago

      Hi Claire,

      The occuring error might be provoked by the theme you are using.
      Would you mind telling me what is the theme you are currently using ?
      Have you tried using the twenty twelve theme ?

      Best regards,

      —
      Want to help WP Customer Area? It only takes few seconds!
      Rate & review the plugin on WordPress.org 🙂

    • Claire Jalmain
      Participant
      # 1 week ago

      I’m using a vw theme (feminine pro) but I’ve tried witching to twenty twenty five and twenty twelve but none of them worked…

      So far, I’ve tried :

      • switching to 2025 and 2012 themes
      • deactivating all my plugins
      • the bootstrap fix
      • changing the security headers
      • changing the php version
      • extending php limits

      Nothing worked ! I’m afraid I’ll have to ask for a refund and try another plugin… I’ve already lost too many time on this issue.

       

    • Claire Jalmain
      Participant
      # 3 days, 12 hours ago

      Hi,

      Unfortunately, I wasn’t able to have WP Customer Area working properly even after trying many options to fix it (as exposed previously).

      As my users are not able to publish/share their files from the front end, which is the main part of my project, I can’t see the point in using WP Customer Area.

      Thus, I’ve deactivated my API keys and would like to kindly ask you for a refund, as proposed in your refund policy.

      Kind regards,

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