Installation failed: Failed to copy the file.

    • Cristian
      Participant
      # 2 years, 8 months ago

      Hello everyone, I apologize for my English.
      I tried to install your plugin, but I get an installation error:

      Installation failed: Failed to copy the file. customer-area / libs / php / vendor / tecnickcom / tcpdf / fonts / cid0cs.php

      The installed theme is OceanWp version 3.2.1
      The Plugins installed are: Elementor, Envato Elements, OceanExtra

      Before buying it, I would need to understand how to fix it, I am new to the environment and don’t know how to fix it.
      Thank you for your help.

      Cristian

    • Thomas
      Keymaster
      # 2 years, 8 months ago

      Hi,

      Can you try to delete and re-upload the main plugin? There’s maybe a missing a corrupted file into the plugin folder.

      You might also want to make a backup first.

      Best regards.

      Want to help WP Customer Area? It only takes few seconds!
      Rate & review the plugin on WordPress.org 🙂

    • Cristian
      Participant
      # 2 years, 8 months ago

      I solved!
      I went into the file manager, and deleted the wp customer area folder,
      in doing so I managed to install it!

      Thank you for your help!

      Cristian

    • Thomas
      Keymaster
      # 2 years, 8 months ago

      Hi,

      Great, nice to hear you got it resolved!

      Regards.

      Want to help WP Customer Area? It only takes few seconds!
      Rate & review the plugin on WordPress.org 🙂

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