Refund request ignored and account deleted without explanation

    • ANDREAS KALLIMANIS
      Participant
      # 4 days, 8 hours ago

      Hello,

      I’m posting here because my experience with the WP Customer plugin has been completely unacceptable.

      I purchased the plugin along with several paid add-ons. After realizing it did not meet my needs, I submitted a refund request.

      Since then:

      My refund request has been completely ignored
      I received no response whatsoever
      My account was deleted without warning (ANDREAS KALLIMANIS)
      I can no longer log in
      I created a new account using the same email address, and of course none of the add-ons I paid for exist anymore

      So to be clear:
      I paid for the plugin and add-ons, asked for a refund, got zero communication, and instead my account was silently removed, effectively locking me out of my purchases.

      This is not just poor support — it feels unprofessional and unethical.

      Has anyone else experienced this with WP Customer?
      And can someone from the team explain why deleting a customer account is considered an acceptable response to a refund request?

      At this point, I’m still waiting for:

      An explanation
      Access to what I paid for or
      A proper refund

      Thanks.

    • Emmanuel Diop
      Keymaster
      # 4 days, 4 hours ago

      Dear Andreas,

      No account has been deleted on our side.

      As clearly shown in the attached screenshot, two separate user accounts exist using the same email address. Your original account was never removed. You created a second account today.

      Your statement about your refund request being “ignored” is also incorrect. You did receive a reply from our support team on the topic “Elementor compatibility…”, as you can see here : https://wp-customerarea.com/support/topic/elementor-compatibility-isnt-activating-its-stuck-on-checking-license/#post-16025

      If you no longer remember how to access your original account, this is not an account deletion issue. I can send you a password reset email so you can log in again and recover access to your purchases.

      Please stop spreading inaccurate claims about account deletion and unethical behavior.

      Let me know if you want the password reset email to be sent or if you prefer a full refund.

      If you choose the reset email, make sure to update WP Customer Area to version 8.3.3, which specifically fixes the license checking issue you were experiencing.

      Regards,
      Emmanuel

    • Emmanuel Diop
      Keymaster
      # 4 days, 4 hours ago

      EDIT :

      After double checking, it appears that you made a mistake typing your email address when you created your first account “andreas.kallimans@gmail.com” instead of “andreas.kallimanis@gmail.com”. That is where all your troubles are coming from.

      I’m waiting on your reply to see how we can solve this out.

      Regards

    • ANDREAS KALLIMANIS
      Participant
      # 4 days, 2 hours ago

      Hello,

      Thank you for your reply. You are correct that there was a typo in the email address used when creating the initial account, and I apologize for that confusion.

      That said, I would like to clarify that my refund request and support messages were sent including the correct order number, and all communication from your side has been received at andreas.kallimanis@gmail.com
      , which is my correct email address.

      I submitted the refund request on 8–9 January, in accordance with your EU refund policy, but unfortunately did not receive any response at the time.

      Regardless of the account email typo, the refund request itself was valid and properly submitted, and I would therefore like to proceed with the refund as requested.

      Please let me know how we can finalize the refund promptly.

      Kind regards,
      Andreas Kallimanis

      • Emmanuel Diop
        Keymaster
        # 3 days, 10 hours ago

        HI Andreas,

        Your refund has been processed.

        Best regards,
        Emmanuel

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