Unknown error while activating cURL error 28: Connection timeout after 10000 ms

    • Anthony Fernandez
      Participant
      # 10 months ago

      I’m unable to connect the licenses to my website, I already tried what you proposed in another topic downloading Query Monitor and got this error message cURL error 28: Connection timeout after 10000 ms

      How can I fix this? This is a big client, we did a migration days ago and now I’m worried about the problems it could cause.

    • Thomas
      Keymaster
      # 10 months ago

      Hello,

      The cURL 28 error means that your site is unable to perform an API request to our site. This issue comes from your server configuration, and is usually caused by an outdated openSSL lib. Resquired version is at least 1.1.x

      You should ask your hosting provider to update cURL and openSSL libraries. Lower versions won’t be able to perform https requests to servers using Let’s Encrypt certificates since the Let’s Encrypt root certificates expired years ago in those old versions.

      You can check your actual openSSL version from phpinfo(), or in wp-admin > Tools > Site Health > Info > Server > cURL version, and check the openSSL version on the same line.  You should see something like openSSL/1.1.1

      Regards.

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