Hello,
Thank you for your reply. You are correct that there was a typo in the email address used when creating the initial account, and I apologize for that confusion.
That said, I would like to clarify that my refund request and support messages were sent including the correct order number, and all communication from your side has been received at andreas.kallimanis@gmail.com
, which is my correct email address.
I submitted the refund request on 8–9 January, in accordance with your EU refund policy, but unfortunately did not receive any response at the time.
Regardless of the account email typo, the refund request itself was valid and properly submitted, and I would therefore like to proceed with the refund as requested.
Please let me know how we can finalize the refund promptly.
Kind regards,
Andreas Kallimanis
