Forum Replies Created
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Alessandro Zucchi
Participant# 2 years, 11 months agoTRANSLATION ISSUE
I can’t transalte some of your strings…
WHERE EXACLTY YOU SAY THE PLUGIN IS ONLY IN ENGLISH LANGUAGE?
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoif you want to debug
username: wpcustomerarea
password: 6ENFcs*JiwQsLETlpXcyK0gW
that’s an admin user… staging environment.. feel free…
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoTHE MISSING FILES TRICKY FLOW
as a test user (subscriber with all permissions) i created 3 files with attachments
Under “my files” i still see an empty page.
Only if i click “Created by YOU” i can see those files
WHERE IS THIS FLOW EXPLAINED IN DETAIL BEFORE PURCHASE?
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoTHE REDIRECT ISSUE:
when a logged out user click on “Customer Area” menu the redirect doesn’t work
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoPASSWORD RESET ISSUE:
you can try it yourself
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoISSUE WITH MENU
menu is duplicated
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoISSUE WITH FOOTER:
see attached footer in homepage and footer in your pages
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoISSUE WITH ADMIN BAR:
the black admin bar is always show to subsrciber
WHERE IS THIS FEATURE DESCRBED BEFIRE PURCHASE??
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoWell… ok
I’m cloning my website in a staging environment.
I will reinstall your plugin and show you all the problems we have…
We will give you access as admin so you can debug, or try to do it…
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoWell, thank you for your support BUT
“You have made sure the base plugin works with your theme and other plugins.”
YES I DID IT
Your issue(s) comes from not being able to get the add-on to perform its basic functions as described on its product page where you bought it.
YES: for example the reset password error. I’m not using a google re-captcha plugin other than yours. Also the login page used to redirect to the standard wordpress form. The menu in private area was shown twice and used to crash our footer. Not all the text was easy to translate. Now i can’t remember all the issues but there were more.
You have opened a request on the support forum and gave us all the information we needed to try to resolve your issue and we have not been able to resolve your issue.
Acutally NO because there were too much errors and features we don’t like, and it takes too much developing effort and wasted time to debug.
We’re sorry but this is reason is not included in our refund policy.
This is your policy but there are laws about that… I don’t think you can apply this…
These are not digital contents such as music or video to be streamed or downloaded and owned
This is supposed to apply to music and videos as described in european regulamentation ANYWAY: YOU ARE THE FIRST DEVELOPER WHO PUTS ALL THIS EFFORT FOR NOT TO REFUND UNSATISFIED CUSTOMERS! THIS IS A SHAME!
I read a post about this and now i understand why that customer was so upset!
https://wordpress.org/support/topic/awful-customer-service-3/
IF YOU INSIST NOT TO REFUND BE SURE THE NEXT, DETAILED REVIEW WILL BE MINE, SHARED EVERYWHERE POSSIBLE!
(you can check.. I’m not the kind of guy who gives 1 star to everybody… but you really deserve it!)
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoHeilà, any news?
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoWell, according to your policy, we just changed our mind and we don’t want to use your plugin and extensions. We uninstalled and replaced your plugins.
These are not digital contents such as music or video to be streamed or downloaded and owned, please refund without asking any other development effort.
in reply to: Please refund, the plugin is not good for my needsParticipant# 2 years, 11 months agoMore specifically:
Order #<mark class=”order-number”>WPCA-020672</mark> was placed on <mark class=”order-date”>December 30, 2021</mark>
Product Total
Front office publishing – Personal × 1 50,00€
Authentication forms – Personal × 1 30,00€
Subtotal: 80,00€
VAT: 17,60€
Payment method: Credit Card (Stripe)
Total: 97,60€
Related subscriptionsThe plugins is not good for us: we had lot of problems such as:
-reset password gives “invalid key”
-the plugin is not 100% compatible with our theme
-the admin bar is shown to users
– the file upload is tricky… you always need to create a file and then attach a file in it… we replaced with another simple plugin
– the menu appears twice per page and it’s tricky to setup
PLEASE REFUND OUR INVOICE
Thank you
AZ
in reply to: Please refund, the plugin is not good for my needs