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Forum Replies Created

  • arnab dutta
    Participant
    # 2 weeks, 5 days ago

    Please update on this

    in reply to: Unable to reply to conversations.
    arnab dutta
    Participant
    # 2 weeks, 5 days ago

    Please update on this.

    in reply to: Unable to reply to conversations.
    arnab dutta
    Participant
    # 2 weeks, 5 days ago

    Hi,

    Can i please get an update??
    Its been 6 days..

    Regards,

    Arnab

    in reply to: Unable to reply to conversations.
    arnab dutta
    Participant
    # 2 weeks, 6 days ago

    Hello,

    Can i please get an update on this issue?

    Regards,

    Arnab

    in reply to: Unable to reply to conversations.
    arnab dutta
    Participant
    # 3 weeks, 2 days ago

    Hello, i have found out the possible cause for this conflict, however it is still not a solution.

    1. The issue is being caused by the setting : “Show additional information before and after the post in the single post view.” under the conversations tab. (Attached image 01).
    2. However, once i toggle this setting as ‘on’, it takes an absurd amount of time(2mins+) to load the individual conversations. The browser gives a warning “This page is slowing down Firefox. To speed up your browser, stop this page” (Attached image 02).
    3. However once the conversation finally loads(after about 2 mins), i am able to view replies, and make replies. (Attached image 03)

    Awaiting for a possible solution.

    Regards,

    Arnab.

     

    in reply to: Unable to reply to conversations.
    arnab dutta
    Participant
    # 3 weeks, 2 days ago

    Hello,

    Thanks for the reply. Hope i am able to answer all your queries.

    1. “Was the ‘conversations’ interface working properly before, or has this always been an issue on your site?” – Well, for the first test message, i (admin user) was indeed able to send a reply, but as soon as the reply was sent, the receiving user(another admin user) could not open the conversation. Ever since, the option to send replies has been missing. I also was unable to open/view the reply that i had sent.
    2. “Have you recently installed a new plugin or made changes that might override or customize the WP Customer Area display or behavior?” – No, at the time/just before this problem of not being able to reply to conversations, no new plugins were installed. However, after about 12 hours after of this problem started, i have installed 4 plugins, namely:-
      a. “wpca-design-extras-2.2.1”
      b. “wpca-additional-owner-types-6.1.0”
      c. “seo-by-rank-math-pro” and lastly
      d. “really simple SSL”
    3. In case you need admin access to the wordpress backend, please let me know. I will be happy to provide you with the login details at your personal email i.d. (I am not sure if posting admin login details here is safe)

    Awaiting your revert back.

    Regards,

    Arnab.

    in reply to: Unable to reply to conversations.
    arnab dutta
    Participant
    # 3 weeks, 2 days ago

    Hi,

    Can I please get an update ?

    Regards,

    Arnab

    in reply to: Unable to reply to conversations.
    arnab dutta
    Participant
    # 3 weeks, 2 days ago

    Hi,

    As i have found out, the reason behind this was the following setting : “Show additional information before and after the post in the single post view.”

    Once this setting was toggled off, the problem resolved.

    Consider this support ticket closed.

    Regards,

    Arnab.

    in reply to: Very slow to load private pages in front end.
    arnab dutta
    Participant
    # 3 weeks, 2 days ago

    Hi,

    As i have found out, the reason behind this was the following setting : “Show additional information before and after the post in the single post view.”

    Once this setting was toggled off, the problem resolved.

    Consider this support ticket closed.

    Regards,

    Arnab.

    in reply to: Very Very Slow Loading private pages….like 2-3 mins load time.
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