Community Forum

Forum Replies Created

  • Emmanuel Diop
    Keymaster
    # 1 week, 6 days ago

    Hi Claire,

    The occuring error might be provoked by the theme you are using.
    Would you mind telling me what is the theme you are currently using ?
    Have you tried using the twenty twelve theme ?

    Best regards,

    —
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    in reply to: File attachments not working with Front office publishing
    Emmanuel Diop
    Keymaster
    # 2 weeks ago

    Hi,

    The Notifications plug-in is the one that may suits your needs best : https://wp-customerarea.com/product/wpca-notifications/
    However, the plug-in does not support email notifications for expired content yet. For now, you ‘ll need to resend your file to your customer.

    We remain at your disposal.

    Best regards

    —
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    Rate & review the plugin on WordPress.org 🙂

    in reply to: Pre-order: Mail notification add-on
    Emmanuel Diop
    Keymaster
    # 1 month ago

    Refund was initiated a few seconds ago.
    We cannot re-order for you, you need to do it yourself with your gmail account.
    Here are the list of add-ons you had in your previous subscription :

    We remain at your service.

    Regards,

    The WP Customer Area Team

    —
    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂

    in reply to: lost account
    Emmanuel Diop
    Keymaster
    # 1 month ago

    After further investigations, here is the best solution to your problem :

    1) We process the refund of the order you made with the wrong email address carlottaguatteri@hotmail.it
    2) We then delete this unused account
    3) Finally, you choose the add-ons you need and resubscribe with your email address carlottaguatteri@gmail.com
    Your new licence key will be associated to the gmail address.

    Tell me if this solution suits you, if so we’ll refund you right away.

    The WP Customer Area Team

    —
    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂

    in reply to: lost account
    Emmanuel Diop
    Keymaster
    # 1 month ago

    Hi Carlotta,

    What order are you referring to ?
    Is it a new order you’ve just made or an old one for which you were waiting for an invoice ?

    We remain at your disposal.

    The WP Customer Area Team

    —
    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂

    in reply to: lost account
    Emmanuel Diop
    Keymaster
    # 1 month, 1 week ago

    Dear David,

    Thank you for your message and your trust.

    We are proceeding with the refund of your purchase.

    You’ll get notified when new versions of the plug-in and add-ons are deployed.

    Best regards,

    The WP Customer Area Team

    in reply to: Refund Premium add-ons subscription
    Emmanuel Diop
    Keymaster
    # 1 month, 2 weeks ago

    Hi,

    It is normal, version 7.1.1 is not available yet and will be in our next update.

    Please disregard this message.

    Thank you for your trust.

    The WP Customer Area Team

    in reply to: Can’t Find Notifications v 7.1.1
    Emmanuel Diop
    Keymaster
    # 2 months ago

    Hi Fabio,

    We are processing your refund.
    Thank you for trust. We hope to see you using WP Customer Area again in the future.

    Best regards,

    The WP Customer Area team

    in reply to: Ask for Refund – Mail sent on 28.01.2025
    Emmanuel Diop
    Keymaster
    # 2 months, 2 weeks ago

    Dear all,

    Please ignore this recommendation to update.
    Version 7.1.0 is the latest version and will work fine.

    We’ll keep you posted on further developments of the add-on.

    Best regards,
    The WP Customer Area Team
    in reply to: WP Customer Area – Notifications Version 7.1.1
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