Community Forum

Hi Samuel,

The file attachments and download links works on tht frontend (for logged-in users with access). The lack of a link in the admin view is intentional in the current version — that section is more focused on managing which files are attached, rather than accessing them directly.

That said, we understand how having a quick preview/download link in the backend could be useful. We will consider it for a future update.

Best regards,

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Thanks for the screenshot — it helps a lot.

Everything seems correctly set up on your site, but we believe the issue comes from the license not having any resource instance attached yet. This can happen if the plugin ZIP files haven’t been downloaded yet from your account.

To resolve this, could you please:

1. Log into your account on our website

2. Download each of the following plugin files manually:
   – WP Customer Area – Authentication Forms
   – WP Customer Area – Managed Groups
   – WP Customer Area – Notifications

After that, return to the License Keys tab in your WordPress admin and try activating the keys again.

Let us know how it goes — this should solve it!

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Hi Jasper,

First of all, sorry for the delayed response and the inconvenience this may have caused.

Thanks for reaching out regarding the license activation issue. I can see that your license is active on our side, which is good news. Would you mind telling me if you still confronted to this issue ?

If so, to help you quickly, could you please send me the following:

– The exact API key you’re trying to activate (you can obfuscate part of it).
– Are you trying to install “Authentication Forms” ?
– A quick screenshot of the license activation screen (where the error appears).
– The domain or site URL where you’re trying to activate the license.

Once I have that, I’ll be able to check if the plugin is correctly linked to your license and help resolve this.

Thanks again for your patience — we’ll make sure to sort this out for you.

Best regards,
Emmanuel

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Hi Denis,

I just wanted to let you know that your refund has been processed.

Best regards,

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Bonjour Chris,

Merci pour votre message et l’intérêt que vous portez à nos produits. Soyez assuré que nous prévoyons des mises à jour régulières afin de garantir le bon fonctionnement de nos plugins dans la durée, en tenant compte des évolutions de l’écosystème WordPress.

Concernant WPML, nos extensions sont conçues pour être compatibles avec les principaux outils de traduction, et nous restons à votre disposition pour vous accompagner dans leur mise en place si besoin.

Enfin, si jamais vous deviez constater que nos solutions ne répondent plus à vos attentes à l’avenir, nous disposons d’une politique de remboursement qui vous permettra de demander un remboursement, dans le respect des conditions énoncées sur notre site.

N’hésitez pas à nous contacter pour toute autre question.

Cordialement,

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Hi Lisa,

Please excuse this very late answer.
You will find attached to this message a screenshot of the add-on as you should see it since you activated it.
Would you mind telling me if this is what you see on the wordpress admin of your website when setting up Email Notification add-on ?
If so, you can enable the “file created” option that will suit your needs.

Best regards,

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Hi,
Please excuse the late reply.
This feature has not yet been developed. However, we welcome suggestions for improvements.
We’ll keep you informed as soon as a future update enables this feature.

We remain at your disposal.

Best regards

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Hi,

The Notifications plug-in is the one that may suits your needs best : https://wp-customerarea.com/product/wpca-notifications/
However, the plug-in does not support email notifications for expired content yet. For now, you ‘ll need to resend your file to your customer.

We remain at your disposal.

Best regards

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After further investigations, here is the best solution to your problem :

1) We process the refund of the order you made with the wrong email address carlottaguatteri@hotmail.it
2) We then delete this unused account
3) Finally, you choose the add-ons you need and resubscribe with your email address carlottaguatteri@gmail.com
Your new licence key will be associated to the gmail address.

Tell me if this solution suits you, if so we’ll refund you right away.

The WP Customer Area Team

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Dear David,

Thank you for your message and your trust.

We are proceeding with the refund of your purchase.

You’ll get notified when new versions of the plug-in and add-ons are deployed.

Best regards,

The WP Customer Area Team