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  • igregores
    Participant
    # 1 month ago

    Hi Thomas,

    I checked error… my fault. I have ivankmx@gmail.com but I wrote ivnakmx@gmail.com

    Now, I have control of my account. Thanks for your help!

    Regards.

    in reply to: Account Support
    igregores
    Participant
    # 1 month ago

    Hi,

    The date was 19-10-2024 and amount 96.80 €

    The website is cooperatour.org, the website was developed a year ago. The date of the initial purchase was around October 19th 2023, so this year it seems that the license was automatically renewed with my bank card details associated at the time.

    License for Authentication Forms is f05accc11e287ff56f2ef6a0b362a15535b04c34 and Notifications is 7f4354c4c54c138415f00547643dbedc7df17e05

    Thanks for you support 🙂

    in reply to: Account Support
    igregores
    Participant
    # 1 month ago

    Hi Thomas,

    Name: Ivan

    Lastname: Gregores Dominguez

    I have tried to regain access to the account with several emails but they all tell me that it does not exist.

    A few days ago I saw the charge on my credit card and that’s when I tried to log into the account to put everything in my client’s name so he can manage his licenses.

    If you want, I can paste the active licenses for both Authentication Forms and Notifications here or give you access to the backend so you can see that they are actually active.

    Thanks.

    Iván.

     

    in reply to: Account Support
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