Community Forum

Forum Replies Created

  • Matias Larralde
    Keymaster
    # 3 weeks, 4 days ago

    Hi,

    Thank you for your message!

    Regarding the notice about ACF version 6.4.2 — this version is currently not compatible with the ACF Integration extension of WP Customer Area. We recommend reverting to an earlier ACF version known to be compatible, while waiting for a potential compatibility update.

    Best regards,
    —
    Want to help WP Customer Area? It only takes a few seconds!
    Rate & review the plugin on WordPress. 🙂

    in reply to: ACF integration addon giving potential issue.
    Matias Larralde
    Keymaster
    # 3 weeks, 4 days ago

    Hello,

    Thank you for your message!

    Regarding the API keys for ACF Integration and Authentication Forms, could you please double-check the following:
    – That the correct license keys have been activated in WP Customer Area → License Keys in your WordPress admin
    – That those two add-ons are listed under your account and were successfully purchased or renewed
    – That you’re using the appropriate Product IDs or Master Key (if applicable) for activation

    As for the notice related to ACF version 6.4.2, this version is currently not compatible with the ACF Integration extension of WP Customer Area. We recommend installing an earlier version of ACF that is known to be compatible, while waiting for a potential compatibility update.

    Best regards,
    —
    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress. 🙂

    in reply to: URGENT issues on activation of plugin
    Matias Larralde
    Keymaster
    # 3 weeks, 4 days ago

    Hi,

    Thank you for your follow-up.

    Unfortunately, we’re unable to provide a specific release date for the Authentication Forms add-on update at this time.

    Thank you for your patience and understanding.

    Best regards,

    in reply to: PHP and WP versions Compatibility??
    Matias Larralde
    Keymaster
    # 3 weeks, 5 days ago

    Hi,

    Thanks for your message!

    If the [cuar_submit_private_file] shortcode appears as plain text, it usually means WordPress doesn’t recognize it.
    Please check the following:
    – Make sure the “Front-office Publishing” add-on is installed and active.
    – Use a standard WordPress page and the “Shortcode” block in the editor.
    – Temporarily disable other plugins and switch to a default theme to rule out conflicts.

    Best regards,
    —
    Want to help WP Customer Area? It only takes a few seconds!
    Rate & review the plugin on WordPress. 🙂

    in reply to: [cuar_submit_private_file] Not Rendering – Front Office Publishing Active
    Matias Larralde
    Keymaster
    # 3 weeks, 5 days ago

    Hi,

    Thanks for your message!

    WP Customer Area lets you customize menu visibility based on user roles or capabilities.
    For example, you can assign a specific role to customers who purchased plugins, then configure the menu items accordingly in the Menus section of the WP Customer Area settings.
    This way, you control what each user sees depending on their access rights.

    Best regards,
    —
    Want to help WP Customer Area? It only takes a few seconds!
    Rate & review the plugin on WordPress. 🙂

    in reply to: Woocommerce purchases Plugin
    Matias Larralde
    Keymaster
    # 1 month, 2 weeks ago

    Hi,

    Thanks for your message!

    The Content Expiry add-on isn’t built to support automatic deletion of files or content after a set period (such as one year).
    This would require a custom solution using scheduled tasks — possibly with a plugin like WP Crontrol — and some additional code.

    —

    As for the Search add-on, yes, it allows logged-in users to search through their private content (files, pages, etc.) using a search form with filters such as:

    – keyword (query)
    – content type
    – sorting options
    – number of results

    The results are grouped by content type and shown in a dedicated section.

    Best regards,
    The WP Customer Area Team

    in reply to: Content expiry and search add-ons questions
    Matias Larralde
    Keymaster
    # 1 month, 3 weeks ago

    Hi David,

    Thanks for your message!

    What you described is the expected behavior: each uploaded document triggers its own notification email.

    At the moment, there are no plans to change this, as it’s how the plugin is designed to work.

    We understand this can feel excessive in some cases, but unfortunately there isn’t currently a built-in way to group or limit these notifications.

    Best regards,

    The WP Customer Area Team

    in reply to: Confirmation emails for each Download?
    Matias Larralde
    Keymaster
    # 1 month, 3 weeks ago

    Hi Mikel,

    Sorry for the delay, and thanks for your message!

    The categories key can work, but only with post types that support categories (like regular posts). Make sure to use numeric category IDs, like:

    "categories": [1]

    For example:

    [
  {
    "type": "cuar_private_file",
    "title": "Confidential document",
    "content": "This is a file.",
    "categories": [12, 34],
    "owners": {
      "usr": [3]
    },
    "attachments": {
      "document.pdf": {
        "method": "move",
        "caption": "Attached file"
      }
    }
  }
]

    Note that for custom post types like cuar_private_file, categories may not be supported unless specifically added via code or an add-on.

    Let us know if this helps or if you have further questions!

    Best regards,

    The WP Customer Area Team

    in reply to: Bulk import and categories
    Matias Larralde
    Keymaster
    # 1 month, 3 weeks ago

    Hi Marco,

    Thanks for your message, and sorry for the delay!

    WP Customer Area doesn’t natively support admin-approved registration flows, so using “New User Approve” is understandable — but it may cause conflicts, especially with redirection after registration, which could explain the blank page.

    You can try adding this snippet to your theme’s functions.php to redirect users to a public “pending approval” page after registration:

    add_filter('cuar/form/registration/success_redirect_url', function ($url, $form_instance) {
    return home_url('/registration-pending/');
}, 10, 2);

    This might help avoid the blank screen. Let us know if it works or if you’d like further help!

    Best regards,
    The WP Customer Area Team

    in reply to: Compatibility with other plugin
    Matias Larralde
    Keymaster
    # 1 month, 3 weeks ago

    Hi Mikel,

    Sorry for the late reply, and thanks for your question!
    At the moment, the Bulk Import add-on doesn’t support adding files to existing posts — it only creates new ones.
    We’ll keep your suggestion in mind for future improvements!

    Best regards,
    The WP Customer Area Team

    in reply to: Bulk import, add attachments to existing file
    Matias Larralde
    Keymaster
    # 2 months, 1 week ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: Notifications don’t reach the user
    Matias Larralde
    Keymaster
    # 2 months, 1 week ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: Email used when bought pluggin nor accepted
    Matias Larralde
    Keymaster
    # 2 months, 1 week ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: Outstanding suport enquiry
    Matias Larralde
    Keymaster
    # 2 months, 1 week ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: license activation problem
    Matias Larralde
    Keymaster
    # 2 months, 1 week ago

    Hi,

    Thanks for reaching out.
    Your message has been noted and we’ll follow up when we have more information.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: An attempt to bypass security checks was detected! Please go back and try again.
    Matias Larralde
    Keymaster
    # 6 months ago

    Hi,

    It is normal, version 7.1.1 is not available yet and will be in our next update.

    Please disregard this message.

    Thank you for your trust.

    The WP Customer Area Team

    in reply to: Where to contact support for my subscription?
    Matias Larralde
    Keymaster
    # 6 months ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: Hide All WP Customer Area images from Media Library
    Matias Larralde
    Keymaster
    # 6 months ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: pre ordine
    Matias Larralde
    Keymaster
    # 6 months ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: Character encoding
    Matias Larralde
    Keymaster
    # 6 months ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: WP Customer Area on Smartphone
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