Community Forum

Forum Replies Created

  • Matias Larralde
    Keymaster
    # 19 hours, 49 minutes ago

    Hi,

    Thanks for your message!

    The Content Expiry add-on isn’t built to support automatic deletion of files or content after a set period (such as one year).
    This would require a custom solution using scheduled tasks — possibly with a plugin like WP Crontrol — and some additional code.

    As for the Search add-on, yes, it allows logged-in users to search through their private content (files, pages, etc.) using a search form with filters such as:

    – keyword (query)
    – content type
    – sorting options
    – number of results

    The results are grouped by content type and shown in a dedicated section.

    Best regards,
    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 1 week, 2 days ago

    Hi David,

    Thanks for your message!

    What you described is the expected behavior: each uploaded document triggers its own notification email.

    At the moment, there are no plans to change this, as it’s how the plugin is designed to work.

    We understand this can feel excessive in some cases, but unfortunately there isn’t currently a built-in way to group or limit these notifications.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 1 week, 2 days ago

    Hi Mikel,

    Sorry for the delay, and thanks for your message!

    The categories key can work, but only with post types that support categories (like regular posts). Make sure to use numeric category IDs, like:

    "categories": [1]

    For example:

    [
      {
        "type": "cuar_private_file",
        "title": "Confidential document",
        "content": "This is a file.",
        "categories": [12, 34],
        "owners": {
          "usr": [3]
        },
        "attachments": {
          "document.pdf": {
            "method": "move",
            "caption": "Attached file"
          }
        }
      }
    ]

    Note that for custom post types like cuar_private_file, categories may not be supported unless specifically added via code or an add-on.

    Let us know if this helps or if you have further questions!

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 1 week, 2 days ago

    Hi Marco,

    Thanks for your message, and sorry for the delay!

    WP Customer Area doesn’t natively support admin-approved registration flows, so using “New User Approve” is understandable — but it may cause conflicts, especially with redirection after registration, which could explain the blank page.

    You can try adding this snippet to your theme’s functions.php to redirect users to a public “pending approval” page after registration:

    add_filter('cuar/form/registration/success_redirect_url', function ($url, $form_instance) {
        return home_url('/registration-pending/');
    }, 10, 2);

    This might help avoid the blank screen. Let us know if it works or if you’d like further help!

    Best regards,
    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 1 week, 3 days ago

    Hi Mikel,

    Sorry for the late reply, and thanks for your question!
    At the moment, the Bulk Import add-on doesn’t support adding files to existing posts — it only creates new ones.
    We’ll keep your suggestion in mind for future improvements!

    Best regards,
    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 3 weeks ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 3 weeks ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 3 weeks ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 3 weeks, 3 days ago

    Hi,

    Thanks for your message.
    We’ve noted it and will get back to you once we have an update to share.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 3 weeks, 3 days ago

    Hi,

    Thanks for reaching out.
    Your message has been noted and we’ll follow up when we have more information.

    We appreciate your patience and understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 4 months, 2 weeks ago

    Hi,

    It is normal, version 7.1.1 is not available yet and will be in our next update.

    Please disregard this message.

    Thank you for your trust.

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 4 months, 2 weeks ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 4 months, 2 weeks ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: pre ordine
    Matias Larralde
    Keymaster
    # 4 months, 2 weeks ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    in reply to: Character encoding
    Matias Larralde
    Keymaster
    # 4 months, 2 weeks ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 4 months, 2 weeks ago

    Hi,

    Thank you for your message. We’ve taken note of it and want to let you know that we’ll do our best to respond to you shortly.

    Thank you for your patience, and we appreciate your understanding.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 4 months, 4 weeks ago

    Hi,

    Great news! We’ve fixed the issue, and the plugin is now available in the WordPress Repository.

    Thank you for your trust and for using our plugin.
    We will continue to maintain and improve it for the best experience.

    Feel free to reach out to us if you have any questions or concerns.

    Best regards,

    The WP Customer Area Team

    Matias Larralde
    Keymaster
    # 5 months ago

    Hi,

    Happy new year!
    We deeply apologize for the current situation.
    Our team is actively working on resolving the issue, and we will get back to you as soon as the plugin is fixed and becomes available again.

    Thank you for your patience and understanding.

    Best regards

    Matias Larralde
    Keymaster
    # 5 months, 3 weeks ago

    Hello,

    Best way and simplest way would be to create a private page. Even if you could use the Protect Post Types add-on to add an Owner Assignation box to your pages, in order to select an owner, this add-on is not recommended to be used for standard post_types such as Posts or Pages, but is best suited for Post Types you created yourself. The reason behind this is that WordPress or many plugins will by default manipulate those post types, and WP Customer Area won’t be able to make it private by itself. For instance, by default, your pages and their content will be populated into your RSS feeds, and will make them readable from anyone. This wouldn’t be what you mean by “privately sharing”.

    Also, keep in mind that even if you create a private page, WP Customer Area cannot fully protect the photo galleries you’ll insert into those pages by using the DIVI content builder, or even the WP Media upload gallery.
    Any media that you’ll upload this way will be stored in the wp-content/uploads folder on your FTP, and medias will be loaded via a direct HTTP url. When you upload an attachment file to a private file, this is not happening especially if you properly secured your file storage folder. Those files can’t be accessed by any direct HTTP url, which means an user have to be logged-in to be able to download the image. For medias uploaded from the DIVI page builder, anyone being aware of the direct URLs of the medias inserted in those private content would be able to view/download them without the need to be connected to its account.

    I hope that makes sense.

    Regards.

    Matias Larralde
    Keymaster
    # 5 months, 4 weeks ago
    This reply has been marked as private.
    in reply to: I need a refund
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