Community Forum

I’m still unable to send you a direct message on Slack, after following those directions: https://snip.wplifeline.com/2MD81WPr

Your username does not populate, as you can see in this video.

I’m not able to DM you in Slack with the username you provided, as we are not connected: https://snip.wplifeline.com/jdwWctsD  I would need to first invite you by email address: https://snip.wplifeline.com/S1pT2s73  Are you able to provide an email address?  Alternatively, you can DM me in slack by adding ‘scottclevely@gmail.com’ and then message me ‘@scottclevely’.

It’s been over a week now, and hoping for a resolution soon.  Thank you.

After playing around, I do get an Error 403 with Query Monitor: https://snip.wplifeline.com/W6JpTwbr  Please advise on how to proceed.  Thank you.

I’m not sure what the typical turnaround time is for support, but I would really appreciate a reply soon, as I’ve paid for this add-on and it does not work, and my client needs it to very much this week.  (Is this the only way to get support?  Through a public forum?)  Seems likely a simply fix on the developers end.  Can someone please advise?  If it can’t be fixed for some reason, can a new working license be issued, and if not obviously I’ll require a refund.  I appreciate your attention to this matter.  Thank you.