About licences

1. Automatic security and feature updates will be discontinued.
2. The download link in your WP Customer Area site account will disappear.

Yes, add-ons are designed to continue functioning even if your license key expires. However, due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the extension will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional.

No, you should only activate your license on your live site. You may still install your add-on on your test or development server and use it without an active license.

If you did not manually deactivate the renewal (that can be done easily from your account management page), then the payment method you have used will automatically be charged on the anniversary date.

You can log into your account and end your subscription at any time.

Not at this time. Our licenses are all valid for a 1-year period.

If you are a customer with licenses bought before March 2021, you will need to acquire new license keys as we have changed our licensing backend.

In order for us to handle recovering your purchase details, you should write an email to shop@wp-customerarea.com and let us know:

• The email address you had purchased the addons with
• The date of purchase
• The payment method you had used (PayPal account or Stripe/Credit card)
• Which addons you had bought

We will then send you a discount code which allows you to purchase the addons again. That discount code will allow us to:

• Prorate the price according to the time remaining (e.g. we are currently in April 2021 + you have purchased in August 2020 = you still have 4 months of valid license. We will discount 33% of the yearly price so that you get a licence until April 2022 with 4 months offered)
• Give you a little additional « historical customer » discount to thank you for sticking with us and apologize for the hassle that fire has caused (in the above case, we would turn that into a 40% discount).

Kindly note that we do not offer bundles anymore. Instead, we automatically apply a discount when you purchase lots of add-ons at once. Pricing should then be similar with the added benefit that you can pick whichever add-on you need instead of a fixed bundle.