If you are a customer with licenses bought before March 2021, you will need to acquire new license keys as we have changed our licensing backend.
In order for us to handle recovering your purchase details, you should write an email to firstname.lastname@example.org and let us know:
- The email address you had purchased the addons with
- The date of purchase
- The payment method you had used (PayPal account or Stripe/Credit card)
- Which addons you had bought
We will then send you a discount code which allows you to purchase the addons again. That discount code will allow us to:
- Prorate the price according to the time remaining (e.g. we are currently in April 2021 + you have purchased in August 2020 = you still have 4 months of valid license. We will discount 33% of the yearly price so that you get a licence until April 2022 with 4 months offered)
- Give you a little additional « historical customer » discount to thank you for sticking with us and apologize for the hassle that fire has caused (in the above case, we would turn that into a 40% discount).
Kindly note that we do not offer bundles anymore. Instead, we automatically apply a discount when you purchase lots of add-ons at once. Pricing should then be similar with the added benefit that you can pick whichever add-on you need instead of a fixed bundle.