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Forum Replies Created

  • Clément Nicolas
    Maître des clés
    # il y a 3 mois et 3 semaines

    Hi !

    Glad to hear it!

    Best regards

     

    Imanol

    in reply to: Private Page redirect not working on staging site
    Clément Nicolas
    Maître des clés
    # il y a 3 mois et 3 semaines

    Hi,

    Is the page in question a standard WordPress “private” page, or is it a private page created via WPCA? Please send us a screenshot of the page in question in the administration interface.

    How is the redirection to the login page configured? Do you use a plugin, custom code or some other method?

    During your tests, were you logged in as admin, contributor, or another role with access to this “private” page?

     

    Best Regards

    in reply to: Private Page redirect not working on staging site
    Clément Nicolas
    Maître des clés
    # il y a 4 mois

    Hi,

    Currently, we have not integrated any PDF viewer plugins like PDF Embedder, EmbedPress, PDF.js, or flipbook plugins into the platform. As of now, there are no plans to add this functionality.

     

    If you have any other questions or need further assistance, feel free to reach out.

    Best Regards,

    in reply to: Integrated PDF viewer ?
    Clément Nicolas
    Maître des clés
    # il y a 4 mois

    Hi,

    The refund has been made.

    Best Regards,

    in reply to: refund
    Clément Nicolas
    Maître des clés
    # il y a 4 mois

    Hello,

    Your order has been refunded,

    Best Regards

    in reply to: My project is dead, please Refund
    Clément Nicolas
    Maître des clés
    # il y a 4 mois

    Hello,
    Sorry for the late reply,
    The WPCA menu is only displayed on WPCA pages, unless you assign the WPCA menu to a theme menu location (e.g. theme main menu, theme secondary menu).

    Best Regards

    in reply to: Main Menu not shown on pages that are not from plugin
    Clément Nicolas
    Maître des clés
    # il y a 4 mois

    Hi,

    The menu inside the Customer Area does not appear immediately, but there is only a + to open it.

     

    At first glance, it would appear that you have an incompatibility with the theme. Can you try applying the twenty twelve theme or a classic WordPress theme and check the behavior? This would allow us to eliminate any hypotheses.

    If it works, reapply your theme and check for errors in the dev tools console (js errors).

    Also, the front-end file upload does not work in the classic mode.

    What’s not working? What behavior do you observe? Can you also check for js errors in devtools?

    Also, with surprise, I saw that I had 2 activations left out of a maximum of 5.

    You can check in your account activations and delete unwanted domains.

     

    Best Regards,

    in reply to: Upload file
    Clément Nicolas
    Maître des clés
    # il y a 4 mois

    Hi,

    Hi,

    The Enhanced Files add-on is actually managing that.

    It adds a field where you can add some file extensions to open inline. If the browser is capable of that, the file (PDF, MP3, MP4, etc..) will be opened in your browser, else, it will be downloaded.

    If you add another button, in most cases, you’ll just get two buttons that will just download the file, because your user can browse your site using safari, opera or some other ligthweight or mobile or even outdated browsers that do not include PDF viewers and others.

    Do not hesitate if you need more explanations.

    Regards.

    in reply to: Integrated PDF viewer ?
    Clément Nicolas
    Maître des clés
    # il y a 4 mois

    Hi,

    As it is said in our documentation, by purchasing those two add-ons, you will be able to assign multiple files to a specific user in a single post.

     

    Best Regards,

    in reply to: Multiple files – FTP – Enhanced Files
    Clément Nicolas
    Maître des clés
    # il y a 4 mois et 3 semaines

    Hello Roeland,

    I’m trying to reproduce your problem but I’m not succeeding.
    Can you open the web inspector, reload the page, and look at the console to see if there are any errors?

    Thanks
    Best Regards

    in reply to: Widgets not visible
    Clément Nicolas
    Maître des clés
    # il y a 4 mois et 3 semaines

    Hello,

    Can you try to update your VAT number again via My Account > VAT number?

    I updated your VAT number on your last order. If you upload it again you should have the correct VAT number. Please do not hesitate to contact me if this is not the case,

    Best regards,

    in reply to: Incorrect Invoice on my account
    Clément Nicolas
    Maître des clés
    # il y a 5 mois

    Hi Roeland,

     

    Hello,

    Could you please give me screenshots of the widgets page as well as the front end?

    Also, could you try adding some basic WordPress widgets (text widget for example)? This would allow us to see if the basic widgets work and if they display anything.

    Thanks

     

    Best Regards

    in reply to: Widgets not visible
    Clément Nicolas
    Maître des clés
    # il y a 5 mois

    Hi Matthieu,

     

    Unfortunately, it is not possible to create or modify categories from the front office. This is only possible via the WordPress administration interface.

     

    Best Regards,

    in reply to: Manage categories from the front-office
    Clément Nicolas
    Maître des clés
    # il y a 5 mois et 1 semaine

    Hello,
    That’s strange, I still don’t see any attachment to your message.
    Please make sure that the file type you are uploading is png or jpg and that its size does not exceed 512 kb.

     

     

    Best Regards,

    Imanol

    in reply to: Private file: Hide collection-footer-meta-owner and owner
    Clément Nicolas
    Maître des clés
    # il y a 5 mois et 1 semaine

    Hi Roeland,

    Could you please specify which part you wish to remove?

    Feel free to provide screenshots specifying the parts to be removed.

    Best Regards

    in reply to: Private file: Hide collection-footer-meta-owner and owner
    Clément Nicolas
    Maître des clés
    # il y a 5 mois et 1 semaine

    Hi Francesco,

    Our “Terms of Service” add-on is just what you need. If you have any further questions before purchasing, please do not hesitate to contact us.

    Best Regards,

    in reply to: Front end integration Authentication forms add on
    Clément Nicolas
    Maître des clés
    # il y a 5 mois et 3 semaines

    Good morning Franco,

     

    1. Can the end user upload files to his private area?
    (example: after signing a contract, the end user can, in their personal area, upload the required documents such as signed contract, identity card/passport, various documents)

     

    Yes, this functionality is provided by the Front end publishing add-on.

    2. If and when the end user uploads or downloads files, can the administrator be notified via email?

    Yes, this functionality is provided by the Notifications add-on.

     

    Best regards,

     

    in reply to: Uploaded file by user
    Clément Nicolas
    Maître des clés
    # il y a 5 mois et 3 semaines

    Hi,

    Can you also check this topic  ?

    https://wp-customerarea.com/faqs/why-are-my-private-files-attachments-or-even-tasklists-not-showing-up-on-the-frontend/#3405

    Regards,

    in reply to: Link to private files not working
    Clément Nicolas
    Maître des clés
    # il y a 5 mois et 3 semaines

    Hi,

    Can you tell me which template you are trying to customize?
    Also, can you tell me what you want to customize?

    Regards,

    in reply to: Link to private files not working
    Clément Nicolas
    Maître des clés
    # il y a 5 mois et 3 semaines

    Hi Carla,

     

    Glad to hear it,

     

    Regards,

     

    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂

    in reply to: Cannot activate ‘Notifications’
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