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  • Thomas
    Maître des clés
    # il y a 14 heures et 37 minutes

    Hello,

    Best way and simplest way would be to create a private page. Even if you could use the Protect Post Types add-on to add an Owner Assignation box to your pages, in order to select an owner, this add-on is not recommended to be used for standard post_types such as Posts or Pages, but is best suited for Post Types you created yourself. The reason behind this is that WordPress or many plugins will by default manipulate those post types, and WP Customer Area won’t be able to make it private by itself. For instance, by default, your pages and their content will be populated into your RSS feeds, and will make them readable from anyone. This wouldn’t be what you mean by “privately sharing”.

    Also, keep in mind that even if you create a private page, WP Customer Area cannot fully protect the photo galleries you’ll insert into those pages by using the DIVI content builder, or even the WP Media upload gallery.
    Any media that you’ll upload this way will be stored in the wp-content/uploads folder on your FTP, and medias will be loaded via a direct HTTP url. When you upload an attachment file to a private file, this is not happening especially if you properly secured your file storage folder. Those files can’t be accessed by any direct HTTP url, which means an user have to be logged-in to be able to download the image. For medias uploaded from the DIVI page builder, anyone being aware of the direct URLs of the medias inserted in those private content would be able to view/download them without the need to be connected to its account.

    I hope that makes sense.

    Regards.

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    Thomas
    Maître des clés
    # il y a 6 jours et 11 heures

    Hello,

    The order has been refunded and your subscription cancelled.

    Regards.

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    in reply to: I need a refund
    Thomas
    Maître des clés
    # il y a 2 semaines et 6 jours

    Hello,

    An user can currently only be added to a group by editing the group page itself, and then adding this user to the list.

    We do not plan to update this for now since we have some other tasks to prioritize on our roadmap. You could however, hire a developer from your region to do that for you, it would be doable by creating a custom plugin to edit the default WordPress profile pages and user s’creation forms.

    You could also create a Feature Request and explain your needs there. This would help others users to confirm they’re also interested by this feature, and help us to take it into account for one of the next releases.

    Regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 4 jours

    for the menu: where should I make this change

    Don’t apply the given changes, there won’t be enough, I deleted those instructions from this topic.
    Your theme is not compatible with our menu because it somehow modify it.

    1. Please, reset re/create the menu in Settings > WP Customer Area > Frontend
    2. If it doesn’t fix the issue, please contact your theme author and simply tell them that their theme is affecting other menus from the site, loaded via the wp_nav_menu() function, and prevent them to be correctly displayed.

    About the file upload issue, I connected to your site using the user Paolo and I successfully created a file: https://www.studiopalazzolo.com/private-area/file/i-miei-file/2024/11/28/uploading-a-file-just-works/

    I entered a title, a description, then I was able to click the button located at the bottom right corner to access the next step.

    I would recommend you try to create a file with another browser, or another device, and see if it helps.


    -is the attached image OK?

    Yes.

    – for italian translations can i use loco traslate?

    Yes, some users reported it works, but we don’t provide any support about its usage.

    – is it possible to upload a file without putting the name and text?

    No, this is required.

    Regards.

     

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    Thomas
    Maître des clés
    # il y a 3 semaines et 4 jours

    I’ll also need you to check for errors in the console tab, as explained in my previous message.

    Do not hesitate to ask if anything is unclear.

    Waiting for your screenshot.

    Regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 5 jours

    Credentials are temporal, then they will be deleted. Excuse me.

    Temporal or not, as prompted before, we do not use them. Credentials do not help us to investigate an issue. As prompted before, we do not connect to any site, and, for your own security, we recommend to not share any of them, except if explicitly prompted.

    I shared via google drive the theme in zipper format.

    I received two shares, Your videos, and a .txt file including some credentials. I did not receive any theme zip file.

    While for the second point we didn’t understand what to share, machine translation doesn’t always make us understand what you need

    Oh, if you do not understand what I say or ask, do not hesitate to tell.

    Let me clarify step by step:

    1. Browse the “Create file” page
    2. Press the F12 button, or CTRL+SHIFT+i, then click the console tab
    3. You’ll probably see red lines (errors). Please click the arrow located on the left of those red lines to expand their details (if available), take a screenshot, and attach it there (or simply copy/paste)

    Your translation engine should be able to translate those steps in Italian. Else, there’s nothing we can do, sorry. We cannot provide any support in italian language, many apologies.

    Regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 5 jours

    What ?

    This is actually not what I asked for.

    I explicitly gave you recommendations in order to fix your issues. First one was to send me your theme via email, second one was to check the errors sent by your browser. You avoided both of them and sent me a wordpress account which is totally unrelevant and does not allow me to get answers about my enquiries, enquiry which should help me resolve your issue. I can’t do anything with this account, this does not answer my questions.
    I NEVER asked you to to send me a username and password by email. I can’t do anything with those credentials, and cannot access the source code I need to fix your issue.

    Once again, you refuse to follow my recommendation.

    So, now that I see you clearcly refuse to follow my recommendations, I’ll offer you a last ressort commercial gesture:

    • We can refund you the add-ons you bought, but you won’t be able to get update or any support regarding your licences.
    • Or, you’ll start following my guidelines and follow my requests in order to get your issues fixed instead of sending me credentials while I told you it is forbidden.

    We cannot offer more if you still refuse to follow our guidelines, we’re sorry. We cannot fix your issues if you still refuse to answer and keep sending credentials, this doesn”t help or allow us to fix the issue. Many apologies about that. It is not about us, it is just technical, we can’t fix a code issue with a WordPress account, WordPress accounts do not give us access to what we need to resolve such an issue. It won’t give us enough access to fix that.

    Please let me know if you want a refund. If not, consider reading my last answers and answering my requests instead of sending credentials once again.

    Best regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 5 jours

    Hello,

    Thank you.

    I think I understand what is happening for both the menu not appearing, and the steps wizard not working.

    For the menu, your theme is, I think, including a function which manipulate the HTML sctructure of the menus included in your site. The menu is actually displayed with a wrong structure, which is why you have a blank space on top of the area. This blank space shows hidden clickable items, wrongly displayed because of a function included in your theme, that manipulate any menu from your site without verifying that it only affects the menus from the theme.

    This is actually a theme issue, but I’ll exceptionnally agree to take a look at it. To fix that, I’ll need you to send me your theme. Could you please send it to me via email? You could either send me the zip file you downloaded from your theme provider, or, connect to your FTP, download the folder wp-content/themes/{your_theme_folder}, zip it, and send it to me.

    Then, for the wizard form not working, it looks like Javascript is crashing on the page, and we’ll first need to figure out why.

    To do this,, while browsing the post creation page, could you please open the Chrome Dev Tools panel (CTRL + shift + i), then, hit the console tab. You’ll probably see some red errors. Click the little arrow located on the left of each error to expand its details, take a screenshot, and post it there.

    Regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 5 jours

    Hello,

    how can i send you a video?

    Do you have a Google account? If yes, Upload the video to your Google Drive, then, share it to my email: thomas@foobar.studio

    Also, please send a screenshot of the actual permission configuration table of the page Settings > WP Customer Area > Capabilities > Private Files, and make sure to show it in your video.

    Regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 6 jours

    Hi,

    You still did not confirm this:

    Please make sure that the user actually has this role. This can be check in wp-admin > users. Click the edit profile button for that user, and make sure that role is selected in the role selection box.

    This is an important step.
    Even if you configured your site to default to the ‘Reserved customer’ role when an user register, any user registered prior changing this setting won’t have this role, but the “subscriber” default one from WordPress.
    Please note that this behavior does not come from our plugin. WP Customer Area simply uses the default WP user system, and does not include any specific feature regarding account creation or user role management. WP Customer Area only checks the roles created on your site, by WordPress or any others plugin, and allows you to set permissions for each one of those roles. But the ‘Reserved customer’ role does not seem to comes from us, so please make sure your users have this expected role properly set.

    WordPress, by default, is including 5 roles (administrator, author, editor, contributor, subscriber), while your screenshot actually shows up 9 roles.


    If you created this role yourself, you need to manually set that role for the user.

    I’m still wondering where this ‘Reserved customer’ role comes from. Did you actually created it yourself? I am not sure the default “subscriber” role  from WP should be translated to “cliente reservato” in Italian. So I am wondering where it comes from. That’s why I first would recommend, again, to verify that the user not being able to access the attachment part has this role properly set in his user profile page.


    but the user has the ‘attachments’ part blocked

    • before you can access the attachment tab, you need to first fill the first form part (enter a title, a content), then click the “next step” button.

    You also did not answer this. Did you enter a post title and some content in the textarea box before trying to access the attachment part?


    To conclude:

    As long as you’ll refuse to follow my guidelines and answer my questions, I won’t be able to help efficiently.
    However, if that can help you, I would suggest you to record a video of the full process to show me what’s happening. In this case, you’ll need to chose your prefered way to record a video file, record the full process showing up the issue you’re facing, compress it, upload it somewhere, and send it to me. I would recommend not using a public sharing site, since you could publicly expose some sentive data, but instead share it privately. If you need to send it to me via email, you could use thomas [at] foobar.studio
    This email is Gmail compatible, so you can use Google Drive, and share the link to that email and I’ll receive it.
    Please, if you send a video, compress it to something standard like an mp4 file so I can open it in a default browser.


    However, I would strongly advise you to first carefully read my replies and answer my questions. That would be the fastest and easiest way for you to fix that issue.

    I hope that’ll help you to get your issue fixed as quick as possible.

    Best regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 6 jours

    Also,

    • “Vizualiza file privati” needs to be checked
    • before you can access the attachment tab, you need to first fill the first form part (enter a title, a content), then click the “next step” button.

    Regards.

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    Thomas
    Maître des clés
    # il y a 3 semaines et 6 jours

    Hello,

    What is the role “confidential customer”?

    Please make sure that the user actually has this role. This can be check in wp-admin > users. Click the edit profile button for that user, and make sure that role is selected in the role selection box.

    Be careful, sometimes, some plugins create roles, but they are not intended to be used as a main role.

    This comes from the fact that WordPress does not allow multiple roles to be selected by default, so they create an additional role specific to their plugin, but the main user role is sometimes kept to subscriber. If you created this role yourself, you need to manually set that role for the user.

    Regards.

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    Thomas
    Maître des clés
    # il y a 4 semaines

    Hello,

    Please never copy/paste your administrator credentials in a forum. We’re following WordPress forums guideline, and doing so is absolutely forbidden. Plus, you just took your site at risk by doing so. We now recommend that you change your administrator password since you pasted it in clear text in a forum, in a post for which some notifications have been forwarded in many of our mailboxes, and which will probably get stored there for a long period. You can’t know what can happen, and we don’t handle that responsibility.

    Also, never post credentials if not prompted. We’ll never ask you to share credentials on our forums, but we would use more private ways, if really necessarry. Also, we do not fix live sites like that, on demand. That’s not how we fix issues. Fixing issues require use to be able to reproduce it locally. We’ll never connect to your site, and take the risk to break anything.

    To conclude, don’t post credentials again, and consider changing your actual password.


    About your questions:

    The actual error message you see comes from the fact you are not connected using an administrator account, and that your user role hasn’t the permission to select an owner. This can be fixed in Settings > WP Customer Area > Capabilities > Private files > Content Creation, check the box “select an owner” for this user role (which might be subscriber).

    If you don’t want your users to be able to select an owner, and if you don’t want them to be able to view the owner selection step, do not give them the permission to select an owner, but, select a default owner (the administrator for instance), in Settings > WP Customer Area > Private Files > Default Owner.

    You might also review the whole permission table to make sure everything is correctly configured.

    Make sure you do not check the “view any private files” checkbox for the subscriber role, which could somehow allow an user to view others’ private content. Same for “Content Edition > edit any private file” and “Content Deletion > Delete any private file”. Those settings are made for administrators / managers roles.

    Do not hesitate to check our getting started tutorial and our permission documentation for more information.

    Regards.

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    Thomas
    Maître des clés
    # il y a 4 semaines

    Hello,

    – it does not let me upload files

    Please provide more information about that. I cannot help without any information. Do you receive any error? Are you able to access the form? Is the form not working? etc.. Also, provide screenshots if required.

    – where can I decide what type of file to upload

    This can be done by creating a custom plugin (check our code snippets documentation for that).

    Then, you could use the cuar/private-content/files/supported-types filter to customize the list of allowed file types within the private area.

    This one adds a new “.xls” file type:

    /**
     * Customize the list of allowed file types for WP Customer Area upload forms
     * 
     * @param $types
     *
     * @return array
     */
    function wpca_custom_allowed_mime_types($types) {
    	$types = get_allowed_mime_types();
    	$types[] = ['xls' => 'application/vnd.ms-excel'];
    	
    	return array_unique($types);
    }
    add_filter('cuar/private-content/files/supported-types', 30);

    You could also deregister an already registered file type from $types, or even completely recreate the whole list yourself. It defaults to the list used by WordPress.

    Check this page to get the more common files extension and their associated mim types. or this more complete one.

    – in the private area there is no menu as in the documentation, how can I create it?

    Could you first show a screenshot, please?

    The menu can be set in WP-Admin > Menus. However, it should normally already be created by default, and assigned to the “WP Customer Area menu” location. You can also attempt to re-create and rebuild the menu from WP-Admin >Settings > WP Customer Area > Frontend.

    Regards.

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    Thomas
    Maître des clés
    # il y a 1 mois

    Hello,

    Could you please, from both the accounts (one that work, one that doesn’t), fill the form, validate, then copy the URL in the address bar. The URL should include parameters from the form. Also take a screenshot of the form please.

    Then paste the URL here, in a private reply, so I can verify the passed arguments and attach the screenshots.


    Also, please try this:

    • make sure the accounts for which the form doesn’t work are administrators accounts (and not editor or something else), from their user profile page
    • try from another browser, or in incognito mode, in case a browser’s extension is interferring

    Regards.

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    Thomas
    Maître des clés
    # il y a 1 mois

    Hello,

    Sorry for the delay.

    Calendar with sessions and events: an informative calendar of sessions and events.

    WP Customer Area does not provide any feature regarding events or calendars, sorry.

    Legal documentation: a section where different documents can be uploaded and users can download them.

    This feature is actually provided within the free base plugin. Even if our addons can extend some functionnalities, we recommend you to first try the free base plugin, check how the private files area work, check our getting started tutorial, our documentations, see if it integrate smoothly with your site, and then check our addons to see what can be extended.

    Risk placement: it would consist of a section where a catalog of companies would be displayed, where you can see their logos and contact information for each company.

    We do not have any out of the box solution for this, sorry. You would need to develop that yourself.
    But, alternatively, you would use WPCA privates pages, create a “companies” category, create a private page for each company, add their info / logo into it, and assign the pages to the users who should have access to.

    Agreements and their conditions for the current year: this section would also be a section where users can upload documents and view and download them.

    The only section where users can upload documents is the Private Files area. They would be able to upload documents by themselves, if you own the Front Office Publishing add-on. You could create an “Agreements and conditions” category, and upload those kind of files there.

    Subsidies: this section can also be used to upload documents and users can view and download them.

    Same as above, you could create a “Subsidies” category and upload those kind of files there.

    Payment certificates: section where payment certificates can be uploaded and users can download them.

    Same as above, you could create a “Payment certificates” category and upload those kind of files there.

    Chat: it would be in two ways, on the one hand it works as a forum where everyone can talk to everyone, but we must also have the ability to create groups for the various existing delegations.

    There is a Conversations add-on, but this is not a chat. The Conversations add-on allows you to create new private posts, which will create a conversation between the users, or the users from the group(s), assigned to that post. Those users will be able to talk to each others, but you should see this feature as a private commenting system, between some selected users. This is not a real-time live chat.
    You can also use the Additional Owner Types add-on, and be allowed to assign the page to any registered user from the site, so you’ll actually create a conversations between all your users.

    Regards.

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    in reply to: Features
    Thomas
    Maître des clés
    # il y a 1 mois

    Bonjour,

    WP Customer Area ne fournit pas d’option pour ajouter une image de fond à votre thème.

    Ceci doit être effectué par vos propres moyens (cf: quelques exemples). Vous pourriez par exemple :

    • Utiliser les options de votre thème pour ajouter une image de fond (si option disponible), mais ajoutera l’image à toutes les pages de votre site
    • Utiliser l’option native de WordPress via le theme customizer pour ajouter une image de fond (si thème compatible), mais ajoutera l’image à toutes les pages de votre site
    • Utiliser du code CSS, et ajouter, sur le conteneur principal de votre thème (et non pas WP Customer Area), une image de fond, ce qui permettra, en utilisant les bon sélecteurs CSS, de n’appliquer l’image de fond que sur les pages de votre choix. Vous aurez également par ce biais la possibilité de positionner l’image de fond à votre convenance, ce qui serait difficile via des formulaires et options. Pour activer l’image de fond, seulement sur les pages WPCA, vous pourriez utiliser le sélecteur body.customer-area #main-container{}.
      body.customer-area permet d’appliquer le reste de la règle, uniquement aux pages WPCA.
      #main-container est éventuellement le conteneur principal de votre thème, dans lequel vous voulez insérez une image de fond. A vous de définir où vous souhaitez placer l’image, et donc de sélectionner le bon conteneur en provenance de votre thème. Vous trouverez un exemple de code CSS dans le lien cité ci-dessus.

    Cdlt.

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    Thomas
    Maître des clés
    # il y a 1 mois

    Hello,

    Sorry you are experiencing such an issue after updating WP.

    Currently we cannot filter the Files by Visibility of a User.

    What do you mean? What is the actual behavior? Do you receive any error?

    Is something happening when you validate the forms? Is the page refreshing?

    Could you please open the chrome dev tools and see if you see any red output error?

    Do not hesitate to provide screenshots if necessarry.

    Regards.

     

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    Thomas
    Maître des clés
    # il y a 1 mois

    Hello,

    What settings should I set so that a user can upload content only for themselves?

    You’ll need to configure the add-on.
    This add-on adds some new options in the Settings > WP Customer Area > Private content type (such as Private Files / Pages, etc) > Owner Restrictions. Click the subscriber role from the left bar, then, in the “user” owner type selection box, select “only himself”.

    However, keep in ming that an user do not need to assign a content to himself to be able to view it, if he is creating the post, because, in that case, he will be author of the post. Also, an author will view its own created posts, except if you kept active the option to hide authored posts. We do not specifically recommend you to configure it like that, because your users will sometimes not select themselves.

    If I understand what you are trying to do, you just want your users to not be able to select others’ users from your site. In that case, I would recommend that, instead of using the Owner Restrictions add-on, you use the default feature to remove the entire owner selection part of the steps by steps form, and just assign the administrator by default (or another user). Check this blog post and scroll down to “new ability to hide the Owner selection part”.

    is it possible to upload a file for a user and ensure that if it is not downloaded within 10 days the file is automatically deleted?

    Sorry, we don’t have such a feature. If you really need that, you’ll need to hire a developer to extend WPCA’s plugin and its addons and develop it for you.

    Regards.

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    Thomas
    Maître des clés
    # il y a 1 mois

    Hello,

    the 100 Mb is the approximate size of the total files that the client’s private space will contain

    So there’s anything to worry about. It is a pretty standard usage. You’ll just need enough storage on your hosting provider and a few RAM.

    If so, the problem is that administrators are not advanced users with technical skills.

    Yes, the Bulk Import add-on would first need that you prepare the JSON file for those technicians. If you’re using an external software, like an invoice generator, or whataver, you could probably develop a script for your software, to generate such a file when exporting your documents / invoices, so it can then be imported in one shot in WordPress.

    Regards.

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