File upload icons not showing on file details tab
We are using version 8.0.6
Please see a screenshot of console errors attached.
The last time the icons were having issues was when WP Rocket was in use… I have disabled the plugin and still have the same issue. From memory, you added some rules into the WP Rocket plugin which fixed the issue but I am not 100% sure…
I have attempted to debug and deactivate plugins but still no luck. I have no other theme to switch to either.
P.S. We still receive the following error message when trying to activate our new licenses:
“Unknown error while checking the license status”
Hopefully, we can get to the bottom of it.
Regarding the licensing issue, please make sure that libcurl and openssl are up to date. Print the phpinfo() result and if you see openssl 1.0.x in the libcurl section, that means you need to update libcurl. If you have a doubt, you can paste the libcurl section of you phpinfo() here.
Create a file named info.php into the root folder of your website (same folder as wp-config.php) and paste this into it:
Then, open this file from yoursite.com/info.php and you’ll see your server configuration. Scroll down to the curl block and check the version.
Do not forget to remove this file once you finished, since it contains sensitive data about your server configuration.
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