Community Forum

Go from personal to professional notifications

• • The Butterfly Creative S.L.U.

    Participant

    # 2 years, 3 months ago

    We just purchased a personal notification addon, but want to move on to a professional one. What is the optimal way to do it?

    Thanks!
  • Thomas

    Keymaster

    # 2 years, 3 months ago

    Hi,

    You can buy the Notifications add-on Professional version, then tell us when done and we’ll refund the Personal one.

    Regards.

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  • The Butterfly Creative S.L.U.

    Participant

    # 2 years, 3 months ago

    Hello!

    We have already bought the professional version, but it does not allow us to activate more than one site with that license.

    On the other hand, we would like to request a refund for the personal license.

    Thank you very much and greetings!
  • Vincent Mimoun-Prat

    Keymaster

    # 2 years, 3 months ago

    Hi,

    I have refunded the first order and adjusted the number of sites that can be activated for the pro version.

    Could you confirm it is all good now?
  • The Butterfly Creative S.L.U.

    Participant

    # 2 years, 3 months ago

    OK!

     

    THANKS!
  • The Butterfly Creative S.L.U.

    Participant

    # 2 years, 2 months ago

    Hello!

    Is it possible for you to attach a corrective invoice for the return?

    We need it to include it in the accounting

    Thank you very much and greetings!
  • Vincent Mimoun-Prat

    Keymaster

    # 2 years, 2 months ago

    Hi,

    WooCommerce does not produce such invoices on refunds. You should have received a receipt from Stripe to confirm the refund.