Licence key not working

    • Francesc Ruhi Serra
      Participant
      # 1 year, 3 months ago

      Hi,

      I see this error on Licence Keys page:

      Unknown error while activating the license

      Please help,

    • Thomas
      Keymaster
      # 1 year, 3 months ago

      Hi,

      Sorry that you are experiencing this issue.

      Can you please check your PHP logs to see if you can find any related error please?

      Regards.

    • # 1 year, 3 months ago

      Hola, actualiza tu versión php y se soluciona el problema.

    • Thomas
      Keymaster
      # 1 year, 3 months ago

      Hi,

      PHP 8.0 is not yet supported by WP.

      I am still personally using PHP 7.3 but I think that 7.4 should work.

      Also, please make sure that php-curl is enabled and working.

      Regards.

    • Thomas
      Keymaster
      # 1 year, 3 months ago

      Hi,

      We have finally found the error code which is: cURL error 60: SSL certificate problem: certificate has expired

      This issue seems to be a worldwide Letsencrypt certificates problem.

      From this article, I can read :

      if clients of your API are using OpenSSL, they must use version 1.1.0 or later

      You are probably using a version of OpenSSL lower than 1.1.0, so it might be why it is failing.

      Really sorry for that troubles, it doesn’t come from us but from recent Letsencrypt changes.

      Could you try to update OpenSSL to 1.1.0 or later? You might ask your host provider for that.

      Thank you.

      Regards.

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