New license, cannot active using either key

    • ryan
      Participant
      # 1 year, 2 months ago

      I purchased Additional Owner Types and it will not accept my new key. Order #WPCA-020597

       

    • Thomas
      Keymaster
      # 1 year, 2 months ago

      Hi,

      Can you check your curl verson ? See this post for more information.

      Regards.

    • ryan
      Participant
      # 1 year, 2 months ago

      cURL version
      7.79.1 OpenSSL/1.1.1l

       

      Also, I cannot see that topic.

    • # 1 year, 2 months ago

      Can you post the whole phpinfo() section about curl please ?

    • ryan
      Participant
      # 1 year, 2 months ago
      This reply has been marked as private.
    • Thomas
      Keymaster
      # 1 year, 2 months ago

      Hi,

      Please scroll down to the page, you’ll see a block specific to php-curl.
      OpenSSL is not php-curl.
      You’ll be able to see your php-curl version below on your phpinfo page.

      You should see something like lib-curl or php-curl 1.x.x (don’t remember the exact spelling sorry ˆˆ)

      I marked your post as private since it is containing some information about your server.

      Regards.

    • ryan
      Participant
      # 1 year, 2 months ago

      I don’t see anything like this.  Where can I find it?  I’m using the “PHPinfo WP” plugin Version 2.2.3

      It seems unlikely this is a problem considering I had a working Additional Owner Types license before. My PHP version is 7.4.25

      This is within the Configure Command section:

      CURL_CFLAGS=-I/opt/cpanel/libcurl/include’ ‘CURL_LIBS=-L/opt/cpanel/libcurl/lib64 -lcurl’

    • Thomas
      Keymaster
      # 1 year, 2 months ago
      This reply has been marked as private.
    • ryan
      Participant
      # 1 year, 2 months ago

      I have resolved this after a WordPress update.

    • Thomas
      Keymaster
      # 1 year, 2 months ago

      Ah yes, you’re right, there’s also a certificate update required by WordPress.

      Thank you for the feedback.

      Regards.

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